Night Receptionist

IHG Hotels & Resorts; City of Edinburgh; On-site; GBP 13,000; Full time

Job summary

Join a prestigious hotel as a Night Receptionist, where you will provide exceptional service to guests during the night. This role involves welcoming guests, responding to their needs, and performing various tasks to ensure a safe and enjoyable stay. With competitive pay and excellent benefits, this position offers a unique opportunity to be part of a luxury hotel experience.

Benefits

Paid overtime

Free meal on shift

Paid holidays

Subsidised unsocial hour travel support

Enhanced sick pay

Worldwide discounted room rates

Generous friends and family rate

Complimentary stay for you+1 after probation

Qualifications

• Experience as a Nights Receptionist or Guest Services Agent is beneficial.
• Confidence with hotel systems, especially Opera.
• Ability to provide personalized guest experiences.

Responsibilities

• Taking care of guests throughout the night and responding to queries.
• Performing ad-hoc tasks such as cleaning and preparing reports.
• Ensuring late arrivals are welcomed warmly.

Skills

Confidence working on Hotel systems

Passion for providing luxury experiences

Ability to work together in a team

Tools

Opera

Job description

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We are looking for a Night Receptionist to join the glamour of InterContinental Life at our InterContinental Edinburgh the George Hotel on a Full-Time contract…

InterContinental Edinburgh The George Hotel is full of culture and has been serving guests since 1881, so we know what it takes to provide an alluring guest experience and a personal and attentive service. We provide an exciting mix of a luxury InterContinental experience combined with our unique character and charming building, home to Scotland’s first Le Petit Beefbar Restaurant.

As the largest luxury hotel brand in the world, we provide our guests with a brilliantly cosmopolitan stay of discreet luxury and culinary expertise. As a Nights Team Member, your main duties and responsibilities will be taking care of our guests throughout the night, responding to any queries or requests and making sure any late arrivals are met with a warm welcome. You will also be responsible to do ad-hoc tasks throughout the night such as cleaning or preparing reports to ensure the safety of our guests and employees. This role is varied and you may be completing different tasks depending on the need of the Hotel!

Joining us as a Nights Team Member, we are looking for someone who has…

• Experience working as a Nights Receptionist, Concierge or Guest Services Agent at a Hotel is beneficial
• Confidence working on Hotel systems, experience working with Opera specifically is a big plus
• Passion for providing luxury experiences, not shy to go above and beyond to personalise our Guests stay and provide your local wisdom to enhance their experience
• Ability to work together in the team with guests as our centre focus!
  
  

In return for bringing the InterContinental life to our guests, you can expect to receive…

• Financial security - £13.60 per hour (£28,288.00 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus, Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels globally and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
• Hotel specific benefits – complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property
  
  

If you are someone who likes to bring your wisdom and local-know-how to a provide a truly personal and luxurious experience for our guests, apply today! Check out our Instagram page @InterContinentalEdinburghGeorge to see more.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Hospitality

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