Night Receptionist

InterContinental Hotels Group; City of Edinburgh; On-site; GBP 29,000; Full time

Job summary

InterContinental Hotels Group is seeking a Nights Team Member for its Edinburgh hotel. This role involves caring for guests overnight, responding to queries, and completing various tasks to ensure a pleasant stay. Ideal candidates will have hotel experience and a passion for providing exceptional service in a luxury environment.

Benefits

Subsidised travel support

Paid overtime

Free meals on shift

Discounted room rates

Qualifications

• Experience as a Nights Receptionist, Concierge or Guest Services Agent is beneficial.
• Ability to work as part of a team focused on guests.
• Passion for providing luxury experiences and local knowledge.

Responsibilities

• Take care of guests throughout the night and respond to requests.
• Perform various ad-hoc tasks such as cleaning or preparing reports.
• Ensure safety and comfort of guests during their stay.

Skills

Customer Service

Confidence with Hotel Systems

Teamwork

Passion for Luxury Experiences

Tools

Opera (Hotel System)

Job description

We are looking for a Nights Team Memberto join the glamour of InterContinental Life at our InterContinental Edinburgh the George Hotel on a Full-Time contract…

InterContinental Edinburgh The George Hotel is full of culture and has been serving guests since 1881, so we know what it takes to provide an alluring guest experience and a personal and attentive service. We provide an exciting mix of a luxury InterContinental experience combined with our unique character and charming building, home to Scotland’s first Le Petit Beefbar Restaurant.

As the largest luxury hotel brand in the world, we provide our guests with a brilliantly cosmopolitan stay of discreet luxury and culinary expertise. As a Nights Team Member, your main duties and responsibilities will be taking care of our guests throughout the night, responding to any queries or requests and making sure any late arrivals are met with a warm welcome. You will also be responsible to do ad-hoc tasks throughout the night such as cleaning or preparing reports to ensure the safety of our guests and employees. This role is varied and you may be completing different tasks depending on the need of the Hotel!

Joining us as a Nights Team Member, we are looking for someone who has…

Experience working as a Nights Receptionist, Concierge or Guest Services Agent at a Hotel is beneficial

Confidence working on Hotel systems, experience working with Opera specifically is a big plus

Passion for providing luxury experiences, not shy to go above and beyond to personalise our Guests stay and provide your local wisdom to enhance their experience

Ability to work together in the team with guests as our centre focus!

In return for bringing the InterContinental life to our guests, you can expect to receive…

Financial security - £13.60 per hour (£28,288.00 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus, Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.

Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.

Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels globally and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.

Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders

Hotel specific benefits – complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property

If you are someone who likes to bring your wisdom and local-know-how to a provide a truly personal and luxurious experience for our guests, apply today! Check out our Instagram page @InterContinentalEdinburghGeorge to see more.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.