Night Receptionist

Rocco Forte Hotels Germany_Career; City of Edinburgh; On-site; GBP 30,000; Full time

Job summary

A luxury hotel chain in Edinburgh seeks enthusiastic individuals for overnight Front Office roles. Responsibilities include ensuring a seamless guest experience and handling check-ins/outs. Candidates should have strong communication skills, attention to detail, and previous customer service experience. Attractive salary package of £30,000 gross per annum, along with various perks.

Benefits

Discounted rates across our collection of iconic hotels

Discounted food & beverage experiences

Discounted spa treatments and products

Extensive learning and development opportunities

Meals on duty, laundry of uniforms

Social activities and events

Recognition & reward programs

Annual awards

Employee Assistance Programme

Cycle to Work

Discretionary service charge

Qualifications

• Previous experience in a receptionist or customer service role is preferred.
• Ability to work nights and weekends.

Responsibilities

• Ensure the seamless running of the overnight Front Office.
• Deliver an unforgettable stay for our guests.
• Be the first point of contact for guests during the night shift.

Skills

Communication skills

Attention to detail

Problem-solving abilities

Team spirit

Trustworthiness

Job description

Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.

Your Key Responsibilities

Rocco Forte Hotels are a collection of iconic hotels that respect the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family, you will:

• Help to ensure the seamless running of the overnight Front Office
• Be responsible for delivering an unforgettable stay for our guests
• Be the first point of contact for our guests during the night shift
• Deal with guest requests, check guests in and out, answer any telephone enquiries
• Deliver a discreet service that exceeds the exceptional standards set by Rocco Forte Hotels.
• Work alongside the Night Manager and other Night Team Members
• Have previous experience in a receptionist or customer service role is preferred
• Ability to work nights and weekends

It starts at 10:00 pm and finishes at 08:00 am

Who We Are Looking For

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.

We Are Looking For Team Members Who Bring

• High personal and professional standards
• Strong instincts when it comes to fulfilling the needs of guests
• Excellent communication skills with colleagues and guests
• Strong attention to detail and problem-solving abilities
• Team spirit and trustworthiness
• Passion, commitment, and pride in your work

Why work with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working With Us Provides Access To The Following Perks

• Discounted rates across our collection of iconic hotels
• Discounted food & beverage experiences
• Discounted spa treatments and products
• Extensive learning and development opportunities
• Meals on duty, laundry of uniforms
• Social activities and events
• Recognition & reward programs
• Annual awards
• Employee Assistance Programme
• Cycle to Work
• Discretionary service charge

Expected package £30,000 gross per annum (salary plus discretionary service charge)

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.