Night Receptionist

The Mayfair Townhouse; Camden Town; On-site; GBP 29,000 - 35,000; Full time

Job summary

A luxury hotel in London is seeking a Night Receptionist to assist guests during night shifts. The ideal candidate will have excellent customer service skills and attention to detail, with previous experience preferred. This position offers a salary up to £34,500 and additional perks like complimentary meals on duty and career development.

Benefits

Complimentary dry cleaning of your uniform

Career development with recognised training providers

25% discount on all food & beverage

Employee recognition awards

Qualifications

• Previous experience working in a Night Receptionist role is desirable.
• Hotel/Hospitality experience is desirable, but a keen interest in customer service is more important.
• Confidence and motivation for working throughout the night is essential.

Responsibilities

• Assist the Night Manager and all departments when necessary on shift.
• Support early check outs and organise settling bills.
• Assist with room service and cooking light meals.
• Establish a courteous and helpful attitude to all guests.

Skills

Customer service

Attention to detail

Organizational skills

Communication

Confidence

Tools

Opera

Opera Cloud

Job description

Responsibilities

• To assist the Night Manager and all departments when necessary on shift
• Support early check outs and organise settling bills ensuring payment is taken correctly
• Assist with room service / cooking light meals from night menu
• Be familiar with all reservation tasks in order to cover this role if required
• Record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up
• Be confident with fire training and fire drill practices
• To communicate with the early Duty Manager on any ongoing encounters in the night
• Establish a courteous, helpful, and friendly attitude to all guests at all times
• Previous experience working in a Night Receptionist role is desirable
• Previous Opera / Opera Cloud experience is desirable
• Hotel/Hospitality experience is desirable but a keen interest in customer service is more important for this role
• Confidence and motivation for working throughout the night is essential
• You will have keen eye for detail, organisational skills and confident in communicating with the team

Qualifications

• Previous experience working in a Night Receptionist role is desirable
• Previous Opera / Opera Cloud experience is desirable
• Hotel/Hospitality experience is desirable but a keen interest in customer service is more important for this role
• Confidence and motivation for working throughout the night is essential
• You will have keen eye for detail, organisational skills and confident in communicating with the team

What’s in it for you

• Up to £34,500 including Tronc
• Eligible for upselling incentive schemes
• Complimentary dry cleaning of your uniform & meals on duty
• Career development with recognised training providers
• Friends & family rates across Iconic Luxury Hotels
• 25% discount on all food & beverage
• Wellbeing calendar of events & team socials
• Season ticket loan, cycle-to-work scheme & secure bike storage
• Employee recognition awards, refer-a-friend incentives, seasonal gifts… and plenty more dandy perks along the way!