Night Reception Team Member

Staycity Group; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

An urban aparthotel brand in Manchester is hiring a Night Reception Team Member to enhance the guest journey. This role involves serving food and drinks, ensuring cleanliness, and making lasting impressions on guests. Excellent communication and enthusiasm are vital. Full training will be provided, making it suitable for candidates without prior experience in similar properties.

Benefits

Paid family leave (>1 year of service)

Flexible working patterns

Bonus scheme

Discounted overnight stays

Refer and earn scheme

Cycle to work scheme

Education Support

Volunteer days

Employee Assistance Program

Extra day off for birthday

Qualifications

• Previous experience in a similar property is helpful but not necessary.
• Full training will be provided.
• Good communication and interpersonal skills are required.

Responsibilities

• Embrace your role with passion and joy.
• Make great first impressions with guests.
• Provide attentive service in the bar.
• Maintain cleanliness and efficiency in laundry services.

Skills

Excellent communication skills

Interpersonal skills

Confidence

Tools

Opera

Job description

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a Night Reception Team Member to help shape the Staycity guest journey.

Benefits:

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday
  
  

We would love you to have:

• Previous experience working in a similar property is helpful but not a “must have” as full training will be provided
• Prior experience using Opera is helpful but not a “must have” as full training will be provided
• Excellent communication and interpersonal skills are required for this role.
  
  

What you can do for us:

• Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
• Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.
• Serve Food and Drinks: Provide attentive and friendly service in our bar, ensuring guests feel welcome and well taken care of.
• Laundry Responsibilities: Support the smooth running of our laundry services by maintaining high standards of cleanliness and efficiency, ensuring guests always have access to fresh, quality linens.
  
  

Join us and be part of the journey.