Night Reception Team Member

Staycity Group; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Night Reception Team Member to join their dynamic team. This full-time, permanent position offers a highly competitive salary and the chance to build a rewarding career. The ideal candidate will have a passion for customer service and at least one year of experience in a similar role. You'll be responsible for ensuring the safety and satisfaction of guests while providing exceptional service. With flexible working hours and a range of enticing benefits, this is an exciting opportunity to enhance your professional journey in a supportive environment.

Benefits

Flexible working hours

Discounted rates for overnight stays

50% discount on food

Free Gym usage

Language Lessons

Long service awards

Refer and earn scheme

Employee assistance and wellbeing service

Incentive schemes

Qualifications

• At least 1-year experience at the Front Desk in a similar property.
• Strive to provide the highest standards in customer care.

Responsibilities

• Ensure the safety and security of guests during night shifts.
• Deliver excellent service and exceed guest expectations.
• Oversee operations and maintain hotel policies and procedures.

Skills

Customer Care

Communication Skills

Interpersonal Skills

Problem Handling

Team Performance

Tools

Opera

Job description

Staycity Wilde Aparthotels are looking for a Night Reception Team Member to join the Reception team on a full time, permanent basis. In return you’ll earn a highly competitive salary. Previous Hotel Reception experience is required for this role.

Hours of Work:

It is anticipated that the successful candidate will be required to work shifts covering weekends

Benefits

What we can do for you

• Build a career with Staycity
• Personal and professional development
• Flexible working hours
• Incentive schemes
• Discounted rates for overnight stays for you, and your family and friends
• 50% discount on food
• Free Gym usage for you and 1 other
• Language Lessons
• Long service awards
• Refer and earn scheme - £/€250 minimum if you successfully refer a friend to work with us
• Taxsaver commuter scheme
• Access to Staycity’s employee assistance and wellbeing service
• Earn up to an additional £/€1 per hour for every month we achieve our Guest Targets with an additional 9 prizes of £999 to be given away at the end of the year!
  
  

Key responsibilities as our Night Reception Team Member will include:

• Look after the safety and security of our guests whilst they enjoy a relaxing night sleep
• Act with integrity at all times by knowing the hotel and how you can personally drive the business
• Deliver excellence by demonstrating a service attitude that exceeds expectations
• Have the ambition to continuously improve and be able to show that you care by putting your colleagues and guests first
• You will have expertise in overseeing the operations will ensure you effectively and efficiently deliver great service including problem handling, encourage high team performance, maintaining the safety and security of the hotel and following the policy’s & procedures required within your role
  
  

Our ideal Night Reception Team Member will have the following skills, knowledge and experience:

• Ideally have at least 1-year previous experience working at the Front Desk in similar property
• Always strive to provide our guests with the highest standards in customer care
• Experience using Opera
• Excellent communication and interpersonal skills
  
  

If you feel you are the right fit for this Night Reception Team Member role then please click ‘apply’ now! We’d love to hear from you!