Night Reception Team Member

Staycity Group; Greater Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Night Reception Team Member to enhance their Reception team. This full-time role offers an exciting opportunity to ensure guest safety and deliver exceptional service during night shifts. With a focus on personal and professional development, the company provides a supportive environment where your contributions are valued. Enjoy flexible working hours, attractive discounts, and a chance to earn additional rewards based on guest satisfaction. If you are passionate about hospitality and thrive in a dynamic setting, this role is perfect for you.

Benefits

Flexible working hours

Discounted overnight stays

50% discount on food

Free gym usage

Language lessons

Long service awards

Refer and earn scheme

Access to employee assistance services

Qualifications

• 1+ years of front desk experience in a similar property.
• Strong commitment to high customer care standards.

Responsibilities

• Ensure guest safety and security during night shifts.
• Deliver excellent service that exceeds guest expectations.

Skills

Customer Care

Communication Skills

Interpersonal Skills

Opera Property Management System

Job description

Job Description

Staycity Wilde Aparthotels are seeking a Night Reception Team Member to join our Reception team on a full-time, permanent basis. We offer a highly competitive salary. Previous hotel reception experience is required for this role.

Hours Of Work

The successful candidate will be expected to work shifts covering weekends.

Benefits

What we can do for you

• Build a career with Staycity
• Personal and professional development
• Flexible working hours
• Incentive schemes
• Discounted rates for overnight stays for you, your family, and friends
• 50% discount on food
• Free gym usage for you and one other
• Language lessons
• Long service awards
• Refer and earn scheme – minimum £/€250 if you successfully refer a friend
• Taxsaver commuter scheme
• Access to Staycity’s employee assistance and wellbeing services
• Earn up to an additional £/€1 per hour for each month we meet our Guest Targets, with 9 prizes of £999 to be awarded at year-end

Key Responsibilities

• Ensure the safety and security of our guests during the night
• Act with integrity and understand how to drive the business forward
• Deliver excellent service that exceeds guest expectations
• Show care for colleagues and guests, continuously seeking improvement
• Oversee hotel operations effectively, handle problems efficiently, encourage team performance, and adhere to policies and procedures

Ideal Candidate Skills and Experience

• At least 1 year of experience working at the front desk in a similar property
• Commitment to providing high standards of customer care
• Experience using Opera property management system
• Excellent communication and interpersonal skills

If you believe you are the right fit for this role, please click ‘apply’ now! We look forward to hearing from you!