Night Reception Supervisor

Hanbury Manor; Ware; On-site; Full time

Job summary

A luxury hotel in Hertfordshire is seeking a Night Reception Supervisor to manage the Night team, ensuring high guest satisfaction and adherence to safety and service standards. The ideal candidate should have front office experience, strong communication skills, and a good level of English. This is a full-time, permanent position offering competitive pay and various benefits.

Benefits

Additional leave

Canteen

Employee discount

Free parking

On-site gym

Company events

Qualifications

• Previous front office experience essential.
• Strong communication and attention to detail are necessary.
• Marriott background preferred.

Responsibilities

• Support the Front Office Manager with the Night operation.
• Supervise the Nights team to maximize guest satisfaction.
• Ensure security of monies, floats, keys, and safety deposits.

Skills

Strong Communication skills (verbal, listening, writing)

Opera/Marsha knowledge

Attention to detail

Computer skills

Education

Good level of English

NVQ Level 2 (or equivalent) in hotel reception

Job description

Job Description:

Job information Night Reception Supervisor from the Company Hanbury Manor, this latest Night Reception Supervisor job vacancy is located in the city Ware located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Hospitality field have been opened and published.

Job Responsibility:

Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cosy fireplaces coexist with modern amenities, renovated event spaces and discerning service.

Marriott International has long believed in the power of our associates to shape our future. And now, part of that exciting future could be yours.

The primary focus of the role is to support the Front Office Manager, by assuming responsibility for running the Night operation in the hotel. Supervise the Nights team in order to maximise guest satisfaction, profit contribution and staff motivation. Maintain high standards of service whilst ensuring that all associates adhere to company policies, procedures and brand standards.

SCOPE / BUSINESS CONTEXT

A Full Time position based at the Marriott Hanbury Manor Hotel

Number of Direct Reports - 3

Titles of Direct Reports - Night associates

CANDIDATE PROFILE

Experience: Previous front office experience essential. Marriott background preferred.

Skills and Knowledge: Strong Communication skills (verbal, listening, writing), Opera/Marsha knowledge, Attention to detail, Computer skills

Education or Certification: Good level of English essential, NVQ Level 2 (or equivalent) in hotel reception

SPECIFIC DUTIES

1. To effectively manage the Night team to maximise productivity, staff, guest satisfaction and profit.
2. To supervise and ensure that associates are carrying out their duties effectively, and to oversee and react in areas that require immediate attention.
3. Ensure that all necessary measures are taken for the security of monies, floats, keys and safety deposits and that all stocks are accounted for at all times.
4. Monitor departments efficiency through GSS, and any other available reporting medium, ensuring a high level of guest impact at all times.
5. To train and develop all associates within your areas of responsibility so as to improve standards, product knowledge, and the awareness of attention to detail and presentation through Departmental Inductions, New Hire Training, and any other tools available through the company.
6. To ensure that adequate staffing levels are maintained at Nights and that all steps are taken to ensure that recruitment and retention of associates are given top priority.
7. To control staffing levels and wage costs in line with the sales of the hotel by ensuring effective and fair rota's and using labour scheduling where available.
8. To have a thorough understanding of the Oracle system and use it to its full potential on a daily basis covering such areas as I Procurement, Expenses, Payroll and HR.
9. To adhere to the Marriott Brand Standards at all times within your department.

What we can offer you:

• Additional leave
• Canteen
• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free fitness classes
• Free parking
• On-site gym
• On-site parking
• Referral programme
• Sick pay

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Types: Full-time, Permanent

Pay: £13.92 per hour

Benefits:

• Additional leave
• Canteen
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• On-site gym
• On-site parking
• Referral programme