Night Reception Manager

Hilton; City of Westminster; On-site; GBP 34,000; Full time

Job summary

A leading global hospitality company seeks a Night Reception Manager to oversee night reception operations. You will lead a team and ensure exceptional guest experiences from check-in to check-out. The ideal candidate is a skilled hotelier passionate about outstanding customer service and capable of handling inquiries and emergencies. The role offers a salary of up to £33,500 and numerous career development opportunities.

Benefits

Yearly salary of up to £33,500

Free, healthy meals when on duty

Discounted hotel nights

Holiday: 28 days including bank holidays

Personal development programmes

Qualifications

• Ambitious hotelier with experience in leading a team.
• Passion for exceptional customer service.
• Strong communication skills.

Responsibilities

• Oversee reception operations during night shifts.
• Lead the night Front Office team.
• Serve as the main point of contact for guest inquiries.

Skills

Exceptional customer service

Excellent communication

Complaint handling

Problem solving

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always bring all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Yearly Salary of up to £33,500
• Free, healthy and high quality meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Discounted car park
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive Team Member's areas

Job Role

A Night Reception Manager oversees Reception operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

You will join and lead the night Front Office team, in the Reception areas of the hotel. You enjoy delivering a VIP experience to every guest during night time operations, going above and beyond to make their stay a memorable one. You will be the main point of contact for all guests' enquiries and complaints, emergencies and evacuations.

Candidate Profile

Are you an ambitious hotelier, with experience in leading a team? Do you have passion for exceptional customer service, excellent communication, complaint handling, and problem solving skills? Then this is the job for you!

Additional Information

EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company