Night Reception/Conference Porter

www.findapprenticeship.service.gov.uk - Jobboard; Nottingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious hotel in Nottingham is seeking a Night Receptionist to manage reception duties during night shifts. Responsibilities include greeting guests, handling check-ins and check-outs, and ensuring top-notch guest satisfaction. The ideal candidate has excellent communication skills and a passion for delivering exceptional customer service. This role offers various benefits, including a free health club membership and professional development support.

Benefits

Free health club membership

Discounts across The QHotels Collection

Marriott Worldwide discounts

Family & Friends discounts

Support for training and professional qualifications

Various learning & development available

Access to Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Strong communication skills to interact with guests effectively.
• Problem-solving skills for handling guest enquiries and complaints.

Responsibilities

• Manage the reception during night shifts.
• Greet guests upon arrival and assist with check-ins.
• Ensure guest satisfaction throughout their stay.

Skills

Ability to work with minimum supervision

Passion for delivering exceptional guest service

Courteous and pleasant attitude

Conflict resolution experience

Job description

Are you a night owl?

Do you thrive on delivering outstanding customer service?

The important stuff:

Free health club membership (T&Cs apply)
Discounts across The QHotels Collection
Marriott Worldwide discounts
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development available
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND……much, much more!

What will I do?

You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

Ability to work with minimum supervision
Passion for delivering exceptional guest service
Courteous and pleasant attitude
Conflict resolution experience

Curious to find out more?

Delta by Marriott Nottingham Belfry hotel is located on the outskirts of Nottingham. Our hotel is a 4*, 120-bedroom property and has The Lawrence restaurant and the Oaks bar & lounge, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.