Night Public Area Supervisor

The Hongkong and Shanghai Hotels, Limited; City of Westminster; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Peninsula London is seeking a Night Public Area Supervisor to oversee the night operations of the hotel’s public areas and ensure pristine presentation for guests during overnight hours.

The role requires leadership of the public areas attendants, scheduling, and collaboration with engineering and other departments to maintain safety, standards, and smooth operations in a luxury environment.

Qualifications

• Minimum 3 years in housekeeping supervision within a luxury hotel.
• Strong leadership and team development skills.
• Experience with safety, hygiene, and SOP adherence.

Responsibilities

• Oversee night operations of public area attendants and ensure presentation of hotel public areas.
• Draft and manage cleaning schedules for overnight shifts.
• Provide supervision, direction and daily briefings; conduct weekly meetings.
• Oversee contracted cleaning services and ensure right deep cleaning tasks.
• Maintain public area logbooks and inventory of chemicals and supplies.
• Collaborate with engineering for safe work practices and with daytime supervisors for immaculate areas.

Skills

Leadership

Training

Public areas

Communication

Attention to detail

Job description

The Peninsula London is pleased to announce that we are seeking Night Public Area Supervisor. This role is responsible to oversee and manage the night operations of public area attendants, responsible for maintaining the cleanliness and presentation of public areas in the hotel, ensuring a welcoming environment for guests during overnight hours. It will provide supervision, leadership, direction, drafting cleaning schedule and support to all night public areas attendants to develop them into a highly motivated team who deliver high standards of service in all areas.,

• Ensure the cleanliness, fresh floral arrangements, landscape, and aesthetic maintenance of the hotel's public areas (including Residences) and implement the department regulations, policies and procedures including but not limited to: House Rules and Regulations, Health and Safety, Emergency Response and Standard Operating Procedures.
• Ensure staff adhere to the grooming standards and are allocated in public areas, as per forecasted events. Must lead the team with open communications, daily briefings, debriefings, and weekly BEO meetings.
• Ensure public area attendants are always trained on standards, greetings etiquettes, policies, especially lost and found. Control and report public area missing items like face towels, trays, etc.
• Have good eye for detail for public area cleaning for the hotel and residences. Oversee and manage the contracted cleaning services daily. Follow up on right deep cleaning tasks. Control and maintain public area logbook for necessary follows ups and handovers.
• Ensure safe work practices in liaison with the engineering team.
• Liaise with day shifts supervisor, Assistant Back of House Manager to ensure all areas are always immaculate.
• Conduct and manage monthly inventory of chemicals, machines, cleaning supplies, maintenace, and controls store of the public area supplies.
  Previous experience within the housekeeping department and supervising a team in a luxury hotel for a minimum of 3 years.
• Passion and appreciation of quality luxury hotel service and hygiene standards.
• Excellent time management and organization, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.