Night Porter - Zero Hours

The Belfry Hotel & Resort; Sutton Coldfield; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join The Belfry Hotel & Resort as a Night Porter on a zero-hours contract, working three to four nights a week. Your role will include greeting guests, assisting with luggage, and ensuring excellent customer service. Be part of an award-winning team dedicated to creating memorable experiences.

Benefits

Discounted gym memberships

Access to mental health support

Complimentary meals during shifts

Employee discounts at resort facilities

Qualifications

• Passionate about delivering fantastic service.
• Outgoing and enthusiastic personality.
• Experience in hospitality is a plus but not required.

Responsibilities

• Meet and greet guests, assisting with luggage.
• Ensure all porters perform their duties to standard.
• Handle guest queries promptly and courteously.

Skills

Customer Service

Communication

Proactivity

Job description

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The Belfry Hotel & Resort provided pay range

This range is provided by The Belfry Hotel & Resort. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.

We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.

Guest Services at The Belfry Hotel & Resort make it their number one priority to deliver an outstanding, lasting impression to all guests arriving and departing at the Resort. Guest services possess excellent customer service skills and identify opportunities to excel on customer experiences. No task will be too big or small when it comes to our guests needs.

Salary

The on-target earning potential for this role is £12.80 per hour, compromising of a base hourly rate of £12.21 plus a qualified estimate of £0.59 gratuities per hour.

About The Role

This role is on a zero-hours contract but will be for three to four nights a week and the possibility to pick up extra hours to cover holidays. You will be working overnight shifts, from 10 pm until 6:30 am. As a Guest Services Assistant, your role will be to:

• Meet and greet guests upon their arrival at the Hotel, assisting with luggage where necessary and ensuring first impressions are both professional and friendly.
• Ensure all Porters carry out their duties to departmental standards on a day to day basis
• Store all left luggage, e.g. for early arrivals or late departures, in the porters lodge ensuring it is both tagged and secure.
• Assist guests with luggage to and from their bedrooms as required, explaining the bedroom facilities and Hotel services as required.
• Ensure all guests queries and enquiries are dealt with promptly and efficiently and in a courteous manner.
• Ensure you are fully conversant with all facilities and services offered within the Hotel and the surrounding area.
  
  

About You

• You are passionate about delivering a fantastic service to our guests
• You enjoy engaging in conversation, talking about our products and the resort
• You are a natural when it comes to selling
• You are outgoing and enthusiastic
• You have a can-do attitude and are proactive
• Experience working in a hotel or resort could be helpful, but isn’t required
  
  

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

Wellness

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing Our Appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Our Values

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.

If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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