Night Porter, Telford

Marston's PLC; Telford; On-site; GBP 20,000 - 25,000; Part time

Job summary

Join a dynamic pub company as a Night Porter, where your role is crucial in creating memorable experiences for guests during the night. You'll be the first point of contact, ensuring safety and satisfaction while managing overnight operations. With flexible hours and a supportive team, this position offers a great opportunity for personal and professional growth. Enjoy a vibrant work atmosphere and a range of benefits, including discounts and meal deals. If you value a workplace that celebrates individuality and teamwork, this could be the perfect fit for you.

Benefits

30% off at all pubs, restaurants, and hotels

Reliable hours contract

£4.50 meal deal option

Flexible and part time hours

High street and online discounts

Apprenticeship programmes

Access to well-being support

Qualifications

• Self-reliant and resourceful individual with a friendly demeanor.
• Ability to handle guest inquiries and ensure safety.

Responsibilities

• Managing the pub and hotel overnight, ensuring guest satisfaction.
• Handling guest needs both over the phone and in person.

Skills

Customer Service

Problem Solving

Communication

Education

No formal education required

Job description

We’re on the lookout for a Night Porter to join our team!

Make a difference to the moments that matter to us and our guests.As the face of our Marston’s Inns after hours, you’ll be solely responsible for running the business overnight. Self-reliant, you’ll need to enjoy your own company and be resourceful enough to tackle any challenges that arise. But that’s not all, you’ll be on call to support our guests – ensuring their hotel stay is a memorable one.

As Night Porter and part of our wider hotel and pub team you’ll:

• Work throughout the night. Usually between 11pm and 7am
• Be on call to take care of our guests needs, over the phone and face to face
• Be professional and friendly when interacting with guests
• Be responsible for the safety and security of the pub and hotel guests
• Complete tasks that set the pub and hotel team up for success the following day

What comes next is up to you:Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.

What you get from us:You’ll be joining a pub company that’s been voted - Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.