Night Porter - Stone, Stafford

Equipment Sales & Service Limited.; Stone; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Healthcare & wellbeing

Meals on duty

Birthday off

Pension scheme

Employee assistance

Job summary

Yarnfield Park is seeking a reliable Night Porter to maintain guest safety, service and overnight operations. You’ll be the night-time point of contact, assist with check-ins, respond to requests and help the venue run smoothly through the night.

Working independently with a proactive, friendly approach, you’ll help ensure the morning team walks into a well-prepared venue, handling handovers and unusual situations with calm professionalism.

Qualifications

• Experience in hospitality, hotels, customer service or a similar guest-facing environment.
• Previous supervisory or management experience is desirable but not essential.
• A friendly, confident and professional approach to guest service.
• Excellent communication and interpersonal skills.
• The ability to remain calm and make sensible decisions when dealing with issues or unexpected situations.
• A proactive, can-do attitude and willingness to get stuck in.
• Good attention to detail and the ability to complete tasks accurately.
• The confidence to work independently and take ownership of the venue during the night.
• A reliable and committed approach to work.
• The ability to work nights and an understanding that this role will involve regular overnight shifts.
• A passion for creating a positive guest experience.
• A willingness to learn - full training will be provided.

Responsibilities

• Oversee hotel and venue operations throughout the night, ensuring guests receive a safe, welcoming and positive experience.
• Act as a key point of contact for guests during the night, responding to questions, requests and any issues that arise.
• Conduct a briefing for colleagues working the night shift, ensuring everyone is aware of the night's activities and priorities.
• Communicate key information to the overnight team, including group and VIP arrivals, special requests and repeat guests.
• Welcome guests arriving during the night and assist with check-in and any accommodation requirements where required.
• Check guest accommodation and ensure special requests are followed through appropriately.
• Act as the manager on duty when required, dealing professionally with guest complaints, disturbances, problems and special requests.
• Assist guests with luggage where required and provide a warm, helpful and professional service throughout their stay.
• Complete the daily night audit accurately and within the required timescales.
• Ensure relevant hotel and venue procedures are followed throughout the night.
• Carry out regular checks of the venue to help maintain guest safety and security.
• Communicate any issues or incidents to the relevant management team and ensure appropriate action is taken.
• Support the wider Front Office team with operational tasks when required.
• Ensure the venue is ready for the morning team and guests, leaving clear and accurate handovers.
• Take ownership of the guest experience throughout the night and use your initiative to resolve issues wherever possible.

Skills

Hospitality experience

Guest service

Communication skills

Independent work

Night shifts

Job description

We're looking for a reliable, welcoming and confident Night Porter to join the team at Yarnfield Park. Working through the night, you'll be responsible for helping to ensure the smooth running of the venue, keeping our guests safe and comfortable and making sure everything is ready for the team coming in the morning. You'll be a key point of contact for our guests overnight, dealing with queries, requests and anything else that may arise. If you enjoy front-facing hospitality, are comfortable working independently and take pride in delivering great guest experiences, we'd love to hear from you.

Night Porter - The Role

As our Night Porter, you'll represent Yarnfield Park throughout the night and play an important role in maintaining high standards of guest service, safety and hotel operations.

• Oversee hotel and venue operations throughout the night, ensuring guests receive a safe, welcoming and positive experience.
• Act as a key point of contact for guests during the night, responding to questions, requests and any issues that arise.
• Conduct a briefing for colleagues working the night shift, ensuring everyone is aware of the night's activities and priorities.
• Communicate key information to the overnight team, including group and VIP arrivals, special requests and repeat guests.
• Welcome guests arriving during the night and assist with check-in and any accommodation requirements where required.
• Check guest accommodation and ensure special requests are followed through appropriately.
• Act as the manager on duty when required, dealing professionally with guest complaints, disturbances, problems and special requests.
• Assist guests with luggage where required and provide a warm, helpful and professional service throughout their stay.
• Complete the daily night audit accurately and within the required timescales.
• Ensure relevant hotel and venue procedures are followed throughout the night.
• Carry out regular checks of the venue to help maintain guest safety and security.
• Communicate any issues or incidents to the relevant management team and ensure appropriate action is taken.
• Support the wider Front Office team with operational tasks when required.
• Ensure the venue is ready for the morning team and guests, leaving clear and accurate handovers.
• Take ownership of the guest experience throughout the night and use your initiative to resolve issues wherever possible.

You’ll ideally have:

• Experience in hospitality, hotels, customer service or a similar guest-facing environment.
• Previous supervisory or management experience is desirable but not essential.
• A friendly, confident and professional approach to guest service.
• Excellent communication and interpersonal skills.
• The ability to remain calm and make sensible decisions when dealing with issues or unexpected situations.
• A proactive, can-do attitude and willingness to get stuck in.
• Good attention to detail and the ability to complete tasks accurately.
• The confidence to work independently and take ownership of the venue during the night.
• A reliable and committed approach to work.
• The ability to work nights and an understanding that this role will involve regular overnight shifts.
• A passion for creating a positive guest experience.
• A willingness to learn - full training will be provided.

Yarnfield Park is part of The Venues Collection, a group of five dedicated meetings and conference venues across the UK, each with its own character and personality.

Set in Staffordshire, Yarnfield Park is a specialist conference, training and events venue, welcoming guests throughout the year for meetings, residential stays, training programmes and events. As part of the Yarnfield Park team, you'll be joining a group of people who are passionate about hospitality and committed to making sure every guest has a great experience - whether they're arriving for a conference, staying overnight or heading home after a busy day. This is a great opportunity to develop your hospitality experience within a supportive team, with the chance to build your skills and progress your career within The Venues Collection and Compass Group UK&I. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences - and shape the future of hospitality. As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

13.45PH + excellent benefits including healthcare, wellbeing support, life assurance, meals on duty, and more.

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included
• Vodafone discounts
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Travel discounts with holiday companies such as TUI and Expedia
• Shopping discounts - save up to 15% at high street and online stores through Shopping Cards