Night Porter, Hotel Du Vin

Hotel Du Vin; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality group in Birmingham is seeking a Night Porter to oversee hotel operations overnight. This role involves managing guest expectations, maintaining brand standards, and ensuring a smooth operation during the night. The ideal candidate will have excellent communication skills and experience in similar roles. Competitive pay and various benefits, including career development opportunities and staff discounts, are offered.

Benefits

Discounted Staff Room Rates

50% off for friends and family

35% discount on dining

Fully funded Apprenticeship programs

Cycle to work scheme

Healthcare Cash Plans

Referral bonuses

Complimentary stays on anniversaries

Qualifications

• Experience in a similar role is beneficial.
• Ability to manage guest expectations.
• Conduct nightly Health and Safety audits.

Responsibilities

• Oversee the hotel operations from sundown to sunrise.
• Manage the Food & Beverage Department during the night.
• Prepare meeting and event spaces for the next day.

Skills

Organizational skills

Excellent communication abilities

Experience in night shifts

Job description

Night Porter, Hotel du Vin

Rate of Pay / Hours / Type of Contract / Location

The Night Porter plays a crucial role in overseeing the hotel operations from sundown to sunrise. This hands-on role involves managing guest expectations and maintaining the brand standards.

While guests sleep, the Night team ensures everything runs smoothly. Your responsibilities include overseeing the Food & Beverage Department during the night, welcoming guests warmly, keeping public areas clean, and preparing meeting and event spaces for the next day.

You will assist guests with luggage, handle inquiries, and conduct nightly Health and Safety audits. The role requires organizational skills and excellent communication abilities.

Experience in a similar role is beneficial, and night shift experience is essential.

We operate 7 days a week, 365 days a year, offering flexible shift options. Our busiest times are evenings and weekends, but shift patterns and hours are flexible and can be discussed during the interview.

We offer career development opportunities, including nationally recognized apprenticeships and comprehensive brand training, helping you excel in guest service.

Successful candidates can progress to Night Supervisory or Assistant Night Management roles.

In addition to competitive pay, we offer:

• Discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality from £65 per night.
• 50% off the best available rate for friends and family.
• 35% discount on dining in our Brasseries and Bistros.
• Fully funded Apprenticeship programs to support your career growth.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans – dental, optical, medical from £5/month.
• Referral bonuses up to £1500.
• Uniform provided that looks professional.
• Wellness and Campaign Days, including Pay Day Lunches, Mental Health Week, and more.
• Wagestream – instant access to earnings, financial management tips.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries with Dinner, Bed & Breakfast.
• Support for neurological health through The Brain Charity.
• Employee Assistance Programme – confidential support 24/7.

Our Sustainability Goals:

• 100% renewable electricity, mainly from UK wind farms.
• Recycling at least 70% of hotel waste.
• Eco-friendly cleaning systems in use.
• Volunteer days for sustainable charities, paid in full.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunities employers and welcome applications from all qualified persons regardless of race, sex, disability, religion, sexual orientation, or age.