Night Porter / Cleaner

Bespoke Hotels; Chester; On-site; GBP 20,000 - 23,000; Full time

Job summary

Bespoke Hotels is looking for a dedicated Night Porter & Cleaner to join our team in Chester. This role involves ensuring the security and cleanliness of the hotel during night hours, welcoming guests, and maintaining high standards of service. Ideal candidates will be reliable and detail-oriented, with a passion for hospitality. We offer competitive pay, training, and opportunities for career progression.

Benefits

Competitive pay and benefits

Uniform provided

Staff meals during shifts

Training and career progression opportunities

24/7 employee assistance support

Wagestream – access earned wages before payday

Qualifications

• Previous experience in hospitality preferable, though not essential.
• Strong attention to detail and proactive attitude.
• Willingness to work weekends and holidays as required.

Responsibilities

• Welcoming late-arriving guests and assisting with check-in/check-out.
• Performing regular security patrols and health & safety checks.
• Maintaining cleanliness in public areas to 5-star standards.

Skills

Attention to detail

Customer service

Reliability

Job description

About Us

The history of Chester and its most prestigious 5-star hotel have been inextricably linked for centuries. While the current building dates back to 1865, hospitality on this site began in the late sixteenth centry. Throughout the 20th century and beyond, we have cultivated a reputation for understated elegance, sublime comfort, and impeccable service.

Job Overview

We are seeking a reliable, observant, and self-motivated Night Porter & Cleaner to join our overnight team. This vital role helps ensure the security, cleanliness, and overall excellence of the guest experience during night hours.

More hours may be available depending on business needs.

Key Responsibilities

• Welcoming late-arriving guests and assisting with check-in/check-out.
• Performing regular security patrols and health & safety checks.
• Supporting breakfast/event setup as needed.
• Responding promptly to guest queries with professionalism and care.
• Maintaining cleanliness in public areas and back-of-house spaces (including kitchens and bathrooms) to 5-star standards.
• Operating industrial cleaning equipment safely and effectively.
• Assisting with administrative tasks at reception.
• Ensuring compliance with Health & Safety, COSHH, Fire Procedures, and Food Handling regulations.
• Upholding hotel grooming, hygiene, and uniform standards at all times.
• Contributing to a secure and safe environment for both guests and colleagues.
  
  

What We’re Looking For

• Previous experience in hospitality or customer service (preferred but not essential).
• Trustworthy, punctual, and able to work independently.
• Strong attention to detail and a proactive attitude.
• Calm, courteous, and dependable—especially under pressure.
• Willingness to work weekends and holidays as required.
• Basic knowledge of cleaning chemicals and procedures (training provided).
  
  

What We Offer

• Competitive pay and benefits.
• Uniform provided.
• Staff meals and refreshments during shifts.
• Training and opportunities for career progression.
• 24/7 employee assistance support.
• Wagestream – access earned wages before payday.
• A supportive and professional team in one of Chester’s most historic luxury hotels.