Night Porter (32 hours)

Leonardo Hotel Cheltenham; Cheltenham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel group is seeking a Night Porter to enhance guest experiences at their Cheltenham location. This vibrant role involves ensuring guest satisfaction, assisting with room service, and maintaining hotel safety. Ideal candidates are detail-oriented team players ready to contribute to a positive environment.

Benefits

Special rates on hotel rooms across the UK & Europe

Recognition scheme with vouchers

Talent referral bonus

Access to Pension Scheme

Training programs with career progression

Qualifications

• Detail-oriented and proactive in ensuring guest satisfaction.
• Responsible for hotel safety and security.
• Experience in hospitality preferred.

Responsibilities

• Interact with guests during check-in and check-out.
• Assist kitchen with room service orders.
• Carry out regular fire walks.

Skills

Customer Care

Attention to Detail

Teamwork

Job description

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Be Yourself – Be a Bold Team Player– Be Leonardo

As a Night Porter, you’ll be right in the heart of the hotel, supporting your Head of Department and ensuring smooth operations. This busy role involves working as part of a vibrant team to maximize guest satisfaction through excellent guest care. You’ll interact with guests at check-in and check-out and help shape their experience by assisting in the kitchen with room service orders.

Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Recognition scheme with vouchers for high street shops
• Talent referral bonus for recommending friends
• Celebrations like Thank You Week and Employee Awards
• Access to Pension Scheme, Life Assurance, and Wellbeing Support
• Training programs with clear career progression paths

If you’re our ideal Night Porter, you will:

• Be yourself!
• Take responsibility for the safety and security of the hotel and guests
• Carry out regular Fire Walks each night
• Be detail-oriented, ensuring breakfast setup looks great in the morning

We support our colleagues with ongoing training, coaching, and development through our “GROWonline” portal, regular Learning Bites, “Come Join Us Guest Care” training, and Wellness webinars. We’re committed to your growth and a bright future in hospitality.

Our Story

With decades of hotelier expertise, we operate over 270 hotels across the UK and Europe. We manage over 55 hotels in the UK & Ireland and are one of the fastest-growing hotel groups, with plans for significant expansion. Join us during this exciting time!