Night Porter - 11PM-9AM SHIFTS

Bars Ltd; Greater London; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Food & Drink discount

Accommodation discount

Industry-recognised training

Incentives and trips

Employee awards

Job summary

Bars Ltd in London is seeking a Night Porter for our hostel. The role covers guest check-ins, guiding guests about services, handling enquiries, and running the Beds and Bars booking system. It requires availability 11pm–9am and collaboration with the day team on security.

You must be eligible to work in the UK, have a UK bank account, fluent English, and live within travelling distance of the hostel. Prior customer-facing work is preferred but not essential.

Qualifications

• Must be eligible to work in the UK and have necessary documents to be legally employed in the country where you are based.
• Have an up-to-date/active bank account in your own name.
• Be able to converse fluently in English.
• If live-in accommodation is not provided, live within reasonable travelling distance of the hostel.

Responsibilities

• Book guests into the hostel, advising on our offering and services.
• Assist guests with enquiries and questions.
• Manage the Beds and Bars booking system and office administration.
• Ensure an effective handover to the day team.
• Work with the management team on security and safety.
• Advise guests on London attractions.
• Previous experience in a customer-based role is preferred but not essential.

Skills

Customer focus

Drive

Personal integrity

Teamwork

Job description

Night Porter

The Night Porter role is vital to our success, booking guests into the hostel, advising on our offering and services, assisting guests with enquires and questions, managing the Beds and Bars booking system, ensuring an effective hand over to the day team and working with the management team on security and safety. This is a part-time night owl position for people who will be available to work from 11pm - 9am.

Essential requirements

You must:

• Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based.
• All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within you units' country.
• Have an up to date/active bank account in your own name.
• Be able to converse fluently in English.
• Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the hotel/bar.

The Role - Main responsibilities

• Booking guests into the Hostel, advising on our offering and services.
• Assisting guests with enquires and questions - everything from do you have a hairdryer? to when is breakfast serviced?
• Managing the Beds and Bars booking system, ensuring all office administration is accurate.
• Ensuring an effective hand over to the day team.
• Working with the management team on security and safety.
• Advising guests on London attractions.
• Previous experience in a customer-based role preferred but not essential.

Person Specification

Customer focus

• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere.
• Remain calm, patient, and polite, if receiving customer feedback.
• Be efficient and organised.
• Be helpful and go out of your way to help our customers.

Drive

• Be confident and self-motivated.
• Demonstrate a passionate commitment to the business.
• Welcome and embrace change, with a positive attitude.
• Be able to work unsupervised in a busy environment.
• Be able to prioritise duties.

Personal integrity

• Be honest and reliable.
• Be trustworthy and respectful.
• Attentive to personal hygiene and presentation.
• Maintain excellent timekeeping and attendance.
• Be always professional.

Teamwork

• Always be a good team player.
• Build and maintain good relationships with all team members.
• Work together with the team to ensure that the hostel/hotel is the best it can be.
• Be willing to take on jobs to balance the team workload.
• Be able to communicate well with people of all levels.

Perks & Benefits Section

Beds and Bars is an internationally-known travel brand that operates 21 backpacker hostels and 16 bars and pubs across Europe. If you want to work for a business that's dedicated to building your skills and knowledge of the hospitality industry, then we could be the company for you.

Our industry-leading benefits include

• 50% off Food and Drink in all of our bars
• 50% off St Christopher's Inns accommodation in Europe (and other partners across the world)
• Industry-recognised training
• Regular incentives and trips away
• Employee of the Month, Quarter and Year awards with cash rewards
• Free mental health support, counselling and care
• Award-winning company development schemes