Night Porter

Village Hotels; Wirral; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join Village Hotels as a Night Porter, where you will deliver exceptional service and support all hotel departments throughout the night. This role requires proactive engagement with guests, handling check-ins, room service, and ensuring a welcoming atmosphere. Enjoy a range of benefits including training programs, flexible working hours, and an inclusive work environment.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Excellent training programs

Flexible working hours

Mental health support

Enhanced maternity and paternity benefits

Qualifications

• Strong understanding of great customer service.
• Ability to resolve guest issues positively.
• Proactive and initiative-driven.
• Effective relationship-building across departments.

Responsibilities

• Ensure exceptional service throughout the night.
• Support all departments with guest check-ins and room service.
• Handle bar service in a vibrant environment.

Skills

Customer service

Problem resolution

Initiative

Relationship-building

Job description

Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver exceptional service that sets us apart.

Join us and enjoy benefits such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Innovative training via our Mobile Gaming platform across several hotel areas.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including monthly well-being programs to support mental health.
• Mental health support with first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to Employee Assistance Programme for support and counselling.
• Flexible working hours.
• A fun, supportive, and inclusive work environment with regular team events.
• Reward and Recognition schemes, anniversary rewards, and community engagement activities.
• Electric car salary sacrifice scheme.
• Guaranteed day off on your birthday.
• Discounted Health Cash plan and Sick pay Insurance.
• Opportunities to participate in BIG People Days celebrating employees and communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme and Life Insurance.
• T&Cs apply based on your contract.

Our hotels operate 24/7, with vibrant hotel, Pub & Grill, and health club environments. As a Night Porter, you'll ensure exceptional service throughout the night, supporting all departments, handling guest check-ins, room service, and bar service. This role involves being proactive, versatile, and involved in every step of the customer journey.

What we need from you:

• Understanding of great customer service.
• Ability to resolve guest issues efficiently and positively.
• Ability to work on your own initiative.
• Knowledge of what a good job looks like.
• Strong relationship-building skills across departments.

Please note - All offers are subject to a successful DBS check in this role.

Come and be part of something new & special - Work, Grow & Play the Village Way!