Night Porter

Wellington (93174); Wales; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Night Porter to join their vibrant team. This role involves ensuring a safe and welcoming environment for guests during the night shift. You'll be the first point of contact for guests, addressing their needs and ensuring their stay is memorable. With opportunities for personal growth and a supportive atmosphere, this position is perfect for someone who thrives in a lively setting and is eager to contribute to a friendly team. Join a company that values its employees and offers a range of benefits, making every moment at work enjoyable.

Benefits

30% off at all pubs, restaurants, and hotels

Reliable hours contract

£4.50 meal deal option

Flexible and part-time hours

High street and online discounts

Apprenticeship programmes

Financial, mental, and emotional support

Qualifications

• Strong customer service skills and ability to handle guest needs.
• Self-reliant and resourceful, capable of working independently.

Responsibilities

• Responsible for running the business overnight and ensuring guest satisfaction.
• Handle guest requests and maintain safety and security of the premises.

Skills

Customer Service

Problem Solving

Communication

Self-Reliance

Job description

We’re on the lookout for a Night Porter to join our team!

Make a difference to the moments that matter to us and our guests. As the face of our Marston’s Inns after hours, you’ll be solely responsible for running the business overnight. Self-reliant, you’ll need to enjoy your own company and be resourceful enough to tackle any challenges that arise. But that’s not all, you’ll be on call to support our guests – ensuring their hotel stay is a memorable one.

As Night Porter and part of our wider hotel and pub team you’ll:

• Work throughout the night, usually between 11pm and 7am
• Be on call to take care of our guests' needs, over the phone and face to face
• Be professional and friendly when interacting with guests
• Be responsible for the safety and security of the pub and hotel guests
• Complete tasks that set the pub and hotel team up for success the following day

What comes next is up to you: Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.

What you get from us: You’ll be joining a pub company that’s been voted Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part-time hours offered to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.