Night Porter

The Inn Collection Group; Wales; On-site; GBP 18,000 - 25,000; Full time

Job summary

The Inn Collection Group is seeking a Night Porter for The Swallow Falls Inn, set to open in February 2025. The ideal candidate will provide excellent customer service, maintaining cleanliness, and ensuring a welcoming environment for guests throughout the night. This role offers the chance to work in beautiful locations and contribute to a winning team recognized for its exceptional hospitality.

Benefits

Extra paid holiday on your birthday

Support from Lead-Inn development program

Paid Breaks

50% off food at any Inn

Discounted stays at Inns during specific months

1/3 off room bookings all year round

£50 for same-day bookings

14% discount for loved ones on bed and breakfast

24/7 confidential support via Employee Assistance Programme

Tronc (tips)

Give-inn back scheme

Qualifications

• Excellent customer service skills.
• Strong communication skills.
• Ability to work independently and stay organized.

Responsibilities

• Greeting and checking guests in and out.
• Assisting with inquiries at reception and the bar.
• Keeping the restaurant and facilities clean and tidy.

Skills

Customer Service

Organizational Skills

Communication

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings.
• Your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (tips) to support our team.
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Next to the spectacular Swallow Falls on the Afon Llugwy, The Swallow Falls Inn, set to open in February 2025, offers the perfect base for exploring Snowdonia National Park. Located just two miles from Betws-y-Coed, this charming inn is surrounded by Gwydyr Forest and boasts 38 bedrooms and a 34-pitch campsite with glamping pods. With natural beauty, history, and adventure right on the doorstep, it’s an ideal spot to experience the majesty of the area.

You’ll Fit Right Inn

As a Night Porter, you'll play a vital role in ensuring our guests have a seamless and enjoyable experience throughout the night. If you’re friendly, approachable, and have excellent customer service skills, this could be the perfect fit for you! We’re looking for someone with a positive attitude, strong communication skills, and the ability to work independently while staying organized.

Your responsibilities will include greeting and checking guests in and out, assisting with inquiries at reception, the bar, or over the phone, and serving guests professionally. You’ll also help keep the restaurant, lounge, and facilities clean and tidy, prepare the restaurant for breakfast service, and set up the buffet table. In addition, you’ll patrol the premises to perform security checks and ensure a safe environment for everyone.

If you’re energized by working through the night, have a knack for staying organized, and enjoy making guests feel at home, we think you'll fit right in...

*Age-related pay rates apply for Under 21s.*