Night Porter

www.findapprenticeship.service.gov.uk - Jobboard; Wales; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel in Cardiff is seeking a Night Porter to manage guest services and maintain security during night shifts. The ideal candidate should have prior hotel experience and strong customer service skills. Join our team for an opportunity to grow in the hospitality industry with exciting employee benefits and discounts.

Benefits

Employee discounts on hotel rates

Access to the IHG employee room benefits

Free meals on duty

Free parking

Wellbeing support services

Qualifications

• Previous experience in a hotel or similar environment, preferably as a night porter.
• Strong communication skills and a friendly demeanor.
• Ability to remain calm under pressure.

Responsibilities

• Manage guest requests during the night.
• Perform security checks throughout the shift.
• Provide general support to hotel staff.

Skills

Customer service skills

Communication skills

Attention to detail

Adaptability

Job description

Night Porter

Holiday Inn Cardiff City Centre

Check out the hotel on our virtual tour!

The Opportunity

Are you reliable and responsible? We're looking for a Night Porter to ensure our hotel runs smoothly during the night shift.

What You'll Do:

• Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Safety First: Maintain security and safety procedures throughout the night.
• Security Checks: Perform regular security checks to keep our hotel safe.
• Support Staff: Provide general support to hotel staff during the night shift.
• Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
• Room Setup: Set up meeting rooms and other areas as needed.
• Food & Beverage Service: Serve food and beverages to guests when required.
• Check-In/Out: Handle guest check-ins and check-outs as needed.
• Emergency Response: Manage any emergency situations that occur.
• Reporting: Prepare reports for senior management as required.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal candidate

• Previous experience working in a hotel or similar environment, preferably in a night porter role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Hotel

Located in the heart of the vibrant city, the Holiday Inn Cardiff City Centre is perfectly positioned next to Cardiff Castle and the Principality Stadium. With 157 elegantly designed bedrooms, the hotel provides a comfortable and convenient stay for both business and leisure travelers.

Our Academy conference center features 12 modern, fully equipped meeting rooms, making it an ideal venue for corporate events and conferences. Guests can enjoy a variety of dining options, including a main restaurant, bar, and lobby lounge offering Starbucks coffee, serving delicious dishes and refreshing beverages throughout the day.

Our health and fitness club boasts state-of-the-art facilities, including a gym, sauna, steam room, and a heated indoor pool, offering guests the perfect opportunity to unwind and recharge during their stay.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.