NIGHT PORTER

Leonardo Hotels UK & Ireland | Formerly Jurys Inn; Plymouth; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join a dynamic team as a Night Porter at a modern hotel in Plymouth. You'll play a crucial role in ensuring guest satisfaction and safety while enjoying perks like special room rates, a recognition scheme, and ongoing training. Be part of a workplace that values personality and hospitality.

Benefits

Special rates on hotel rooms across UK & Europe

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Employee Awards Celebration

Company Pension Scheme

Ongoing job-related training programmes

Qualifications

• Take responsibility for safety and security of hotel and guests.
• Carry out regular Fire Walks each night.
• Set out ambient breakfast items beautifully.

Responsibilities

• Maximise guest satisfaction by delivering excellent care.
• Interact with guests to shape their experiences.
• Support Head of Department in hotel operations.

Skills

Detail-oriented

Teamwork

Guest Care

Responsibility

Job description

Be Yourself – Be a Bold Team Player– Be Leonardo

As a Night Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! Whilst working as part of a vibrant team, you’ll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you’ll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.

Some Of The Perks Our Colleagues Enjoy Include

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression
  
  

If You’re Our Ideal Night Porter, You Will

• Be yourself!
• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
• Carry out regular Fire Walks each night
• Be detail-oriented: you’ll be setting out ambient breakfast items in the morning, and it needs to look great!
  
  

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!

About Leonardo Hotel Plymouth

This straightforward, modern hotel is 12 minutes from the National Marine Aquarium and 8 miles from Dartmoor Zoo. The simple, contemporary rooms feature free Wi-Fi, flat-screen TVs and work desks, as well as tea and coffeemaking equipment. Upgraded rooms include harbour views. Some offer sofabeds. There's a casual restaurant, as well as a bar offering light meals and TV sports.

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing.

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!