Night Porter

Dragonfly- Peterborough; Peterborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality group in the UK is seeking a Night Porter to maintain guest safety and satisfaction during night shifts. Responsibilities include completing checklists, attending to emergencies, and providing excellent customer service. The ideal candidate will have experience in hospitality and superb customer service skills. This role offers several employee benefits such as access to wages as they are earned and discounted meals/stays. Join a dynamic team at this Peterborough hotel for an enriching career in hospitality.

Benefits

Access to Employee Assistance Programme

Discounted meals & stays

Retail & Supermarket Discounts

Development programme

Bike to work scheme

Flexible working hours

Increasing Annual Leave

Qualifications

• Experience of Night Working preferred.
• Minimum 1 year's Hospitality experience preferred.
• Strong customer service skills from reception or similar environments.

Responsibilities

• Ensure guest safety and satisfaction during night shifts.
• Complete night checklists and reception audits.
• Attend to incidents and emergencies during night service.

Skills

Superb Customer Service skills

Attention to detail

Calm under pressure

Job description

We are seeking enthusiastic, calm under pressure, team to be our next Night Porter, usually working a 4 on 4 off pattern of night shifts.

In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

Your Night Porter responsibilities will include:

• Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property- check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights.
• Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
• Attend to any incidents throughout night service- responsible for checks and attendance in the event of a emergency services attendance.

Experience and skills for the Night Porter role:

• Experience of Night Working (preferred)
• Superb Customer Service skills- gained on a reception desk or similar is highly advantageous.
• Minimum 1 years Hospitality experience preferred.
• Experience of presenting an environment that exceeds our Guest expectations.
• Excellent punctuality and attention to detail.

Dragonfly Hotels have a simple philosophy: economy with excellence. It means we do the basics brilliantly, with a splash of panache for good measure. In four key east of England locations, we deliver comfort, convenience and efficient, switched-on service, sensibly priced so you can do more with your trip, whether you’re staying with us for business, leisure, or a little bit of both.

Our Peterborough hotel is the ideal setting for a short break of business trip, with 70 rooms, the overlooks a serene lake which is home to Peterborough’s international Rowing Course.

With experience in guest services, your calm methodical manner to ensure our guests and property is kept safe and secure during night-times you may be jus tthe person we're looking for!

You will be an integral part of our hotel family, aspiring to exceed our guests needs, delivering a best in class service and creating experiences that embrace our heritage and the communities we work in.

We offer you:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• Stream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Discounted meals & stays across all of the groups hotels around the UK- up to 50% off!
• Retail & Supermarket Discounts
• A development programme to continue your rise to becoming a“Hospitality Superstar”-We love to promote from within our teams - including apprenticeships, accredited and professional training.
• Bike to work scheme
• Flexible working hours
• Increasing Annual Leave

As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!