Night Porter

LGH Hotels Management Ltd; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hotel management company in Oxford is seeking a reliable Night Porter to ensure guest safety and provide excellent service during overnight shifts. Responsibilities include checking in guests, monitoring security, assisting with housekeeping, and preparing for breakfast. Candidates should have strong communication skills, attention to detail, and the ability to work independently. This role offers various employee benefits and a supportive work environment.

Benefits

Employee discounts on bedroom rates

Access to employee room benefit programme

Shopping discounts

Eye care and legal advice

Wellbeing tips and health advice

24/7 support line

Free meals on duty

Free parking

Qualifications

• Previous experience preferred.
• Excellent communication and customer service skills.
• Ability to work independently and take initiative.
• Strong attention to detail and multitasking skills.
• Availability for overnight shifts, including weekends and holidays.
• Familiarity with hotel software and systems.

Responsibilities

• Check guests in and out during overnight hours.
• Monitor the hotel and surroundings for security issues.
• Address guest requests and concerns promptly.
• Assist with housekeeping duties as needed.
• Set up breakfast and coffee service for early guests.
• Complete administrative tasks such as filing and record keeping.

Skills

Communication skills

Customer service skills

Attention to detail

Multitasking skills

Independence

Job description

The Opportunity

Are you a reliable and responsible individual ready to ensure the safety and security of our hotel and its guests during the overnight shift? We're looking for a dedicated Night Porter to join our team.

What You'll Do

• Welcome Night Owls: Check guests in and out during overnight hours, providing warm and professional service.
• Ensure Safety: Monitor the hotel and surroundings for security issues, keeping guests safe.
• Respond with Care: Address guest requests and concerns promptly and professionally.
• Support Housekeeping: Assist with housekeeping duties as needed.
• Early Morning Prep: Set up breakfast and coffee service for early guests.
• Handle Admin Tasks: Complete administrative tasks such as filing and record keeping.

Why Join Us

• Impactful Role: Play a crucial role in guest safety and comfort at night.
• Supportive Environment: Be part of a team that values your reliability and responsibility.

Benefits

• Employee discounts on bedroom rates across LGH hotel portfolio.
• Access to the IHG employee room benefit programme globally (T&Cs apply).
• Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
• Eye care, legal & money advice, counseling sessions.
• Hospital & death benefit plans, cycle to work scheme.
• Wellbeing tips, fitness videos, recipes, and health advice.
• 24/7 support line, team recognition, free meals on duty, free parking.

Ideal Candidate

• Previous experience preferred.
• Excellent communication and customer service skills.
• Ability to work independently and take initiative.
• Strong attention to detail and multitasking skills.
• Availability for overnight shifts, including weekends and holidays.
• Familiarity with hotel software and systems.

Hotel

The Holiday Inn Oxford hotel is conveniently located near the A34, just 3 miles from Oxford city centre, with free parking and easy access to public transport including the Pear Tree Park & Ride. Oxford Parkway train station and Bicester Village shopping outlet are nearby, along with historic sites like the Radcliffe Camera, Ashmolean Museum, and Blenheim Palace.

About Us

Join LGH Hotels Management, with a growing portfolio of 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western. Be part of shaping the future of hospitality in the UK and build a rewarding career with us.