Night Porter

Village Hotels; Morley; On-site; GBP 20,000 - 25,000; Full time

Job summary

At Village Hotels, as a Night Porter, you'll play a vital role in delivering outstanding service during the night shift. This role involves comprehensive customer journey tasks, from check-in to food service, in a dynamic and supportive environment committed to employee well-being and growth.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Excellent training and development

Flexible working hours

Fun, supportive work environment

Company Pension scheme

Qualifications

• Understanding of great customer service.
• Ability to resolve guest issues efficiently.
• Ability to work on initiative.

Responsibilities

• Ensure exceptional customer service throughout the night.
• Prepare room service orders and serve at the bar.
• Coordinate with the Night team to solve problems proactively.

Skills

Customer Service

Problem Solving

Initiative

Relationship Building

Job description

Work, Grow, Play! Here at Village Hotel Club, we are all about embracing personality, individualism, and fun. Forget stuffy hotels built around formality, pomp, and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us, and we can offer you benefits* such as…

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development, including our Rising Stars and Talent Academy programmes.
• An exciting training approach across hotel areas, utilizing our Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits, plus monthly well-being programmes to support your mental health.
• Prioritizing your Mental Wellbeing with Mental Health first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive, and inclusive work environment with regular team events.
• Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Guaranteed day off for your birthday.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward, and recognize our employees and their communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.
• Terms & Conditions apply based on your contract.

Our hotels never sleep, and our first-class customer service never stops. As our Night Porter, you will play a crucial role in ensuring exceptional service throughout the night. Working with the Night team, you'll need to think on your feet, solve problems proactively, and support all departments. This varied role involves every step of the customer journey, from check-in to preparing room service orders and serving at the bar.

But what we need from you…

• Understanding of great customer service.
• Ability to resolve guest issues efficiently and positively.
• Ability to work on your own initiative.
• Knowledge of what a good job looks like.
• Ability to forge and maintain strong relationships with all departments.

Please note - All offers are subject to a successful DBS check in this role.

Come and be part of something new & special - Work, Grow & Play the Village Way!