Night Porter

The Inn Collection Group; Morecambe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company located in Morecambe is seeking a Night Porter responsible for ensuring guests have a seamless experience. You will greet guests, assist inquiries, maintain cleanliness, and perform security checks through the night. Ideal candidates will have excellent customer service skills and a positive attitude. Age-related pay rates apply for Under 21s.

Benefits

Extra paid holiday on your birthday

Support from a development program

Paid breaks

50% off food at any Inn

Discounted room stays

Confidential Employee Assistance Programme

Troncs (tips)

Give-inn back scheme participation

Award-winning teamwork

Tronc (tips)

Contribute to company charity initiatives

Join award-winning team

Qualifications

• Friendly and approachable demeanor.
• Experience in customer service is beneficial.
• Ability to maintain cleanliness and order.

Responsibilities

• Greet and check guests in and out.
• Assist inquiries at reception and bar.
• Maintain cleanliness in the restaurant and lounge.
• Prepare the restaurant for breakfast service.
• Conduct security checks around the premises.

Skills

Customer service skills

Strong communication

Positive attitude

Ability to work independently

Organisational skills

Job description

Overview

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Midland boasts a prime beachfront location in the heart of Morecambe, offering breathtaking views across the bay. With its stunning coastal setting, the hotel enjoys a tranquil atmosphere, perfect for those looking to relax while watching the ever-changing seascape. Just a short walk from the town's promenade, attractions, and historic landmarks, The Midland is ideally situated to experience the charm and beauty of Morecambe and its stunning coastline.

You’ll Fit Right Inn

As a Night Porter, you0ll play a vital role in ensuring our guests have a seamless and enjoyable experience throughout the night. If you’re friendly, approachable, and have excellent customer service skills, this could be the perfect fit for you! We’re looking for someone with a positive attitude, strong communication, and the ability to work independently while staying organised.

Your responsibilities will include greeting and checking guests in and out, assisting with inquiries at reception, the bar, or over the phone, and serving guests professionally. You’ll also help keep the restaurant, lounge, and facilities clean and tidy, prepare the restaurant for breakfast service, and set up the buffet table. In addition, you’ll patrol the premises to perform security checks and ensure a safe environment for everyone.

If you’re energised by working through the night, have a knack for staying organised, and enjoy making guests feel at home, we think you\'ll fit right inn...

*Age-related pay rates apply for Under 21s.*