Night Porter

LGH Hotel Management Ltd; London Borough of Redbridge; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent hotel management company is seeking a Night Porter for the London Chigwell Prince Regent Hotel. The ideal candidate will ensure smooth operations during the night shift, assist guests, and maintain safety protocols. Candidates should possess strong customer service skills and have experience in a hotel setting. This position offers various employee benefits including discounts and wellness support.

Benefits

Employee discounts on hotel rates

Shopping discounts

Eye care

Free meals on duty

Free parking

Qualifications

• Experience in a hotel or similar environment, preferably in a night porter role.
• Excellent customer service skills with a friendly demeanor.
• Strong communication and interpersonal skills.
• Good understanding of safety and security procedures.
• Ability to remain calm and composed in high-pressure situations.
• Flexible and adaptable with availability for evenings and weekends.
• Good organizational skills and attention to detail.

Responsibilities

• Manage guest requests promptly and professionally.
• Maintain security and safety procedures during the night.
• Perform regular security checks.
• Provide general support to hotel staff.
• Assist with maintenance or housekeeping tasks.
• Set up meeting rooms and other areas as needed.
• Serve food and beverages to guests.
• Handle guest check-ins and check-outs.
• Manage emergency situations.
• Prepare reports for senior management.

Skills

Customer service

Communication

Organization

Attention to detail

Calm under pressure

Job description

Night Porter

London Chigwell Prince Regent Hotel, Signature Collection By Best Western

The Opportunity

Are you reliable and responsible? We're looking for a Night Porter to ensure our hotel runs smoothly during the night shift.

What You'll Do:

• Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Safety First: Maintain security and safety procedures throughout the night.
• Security Checks: Perform regular security checks to keep our hotel safe.
• Support Staff: Provide general support to hotel staff during the night shift.
• Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
• Room Setup: Set up meeting rooms and other areas as needed.
• Food & Beverage Service: Serve food and beverages to guests when required.
• Check-In/Out: Handle guest check-ins and check-outs as needed.
• Emergency Response: Manage any emergency situations that occur.
• Reporting: Prepare reports for senior management as required.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience working in a hotel or similar environment, preferably in a night porter role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Hotel

When it comes to convenient locations, the London Chigwell Prince Regent Hotel, part of the Signature Collection By Best Western, is ideal. It’s within walking distance of Woodford train station, meaning you can be in the heart of London within 30 minutes.

Superbly located for the O2, Epping Forest, and the Olympic Park, our splendid listed Georgian manor offers a lot. The property features 62 bedrooms and serves as a chic wedding venue with a civil ceremonies licence. It also has five meeting rooms with a capacity for up to 350 delegates.

The hotel has a strong reputation for organizing large conferences, corporate dinners, parties, and celebrations. We host hundreds of events each year, with key clients returning year after year.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.