Night Porter

Leonardo Hotel London Heathrow Airport; London; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a leading hotel group as a Night Porter, where you'll play a pivotal role in ensuring guest satisfaction and safety. Engage with guests and support hotel operations while enjoying perks like training and progression opportunities. Be a part of our journey towards exciting growth in hospitality!

Benefits

Special rates on Leonardo Hotel rooms across the UK & Europe

Recognition scheme: earn vouchers for your achievements

Talent referral scheme: earn bonuses for recommending friends

Celebrations and events: Thank You Week, Employee Awards Celebration

Benefits: Pension Scheme, Life Assurance, Wellbeing Support

Training and progression opportunities

Qualifications

• Ability to handle guest interactions effectively.
• Responsible for security and safety of guests.
• Detail-oriented with an emphasis on presentation.

Responsibilities

• Interact with guests during check-in and check-out.
• Perform regular Fire Walks for safety.
• Assist in the Kitchen with room service orders.

Skills

Guest Care

Responsibility

Attention to Detail

Job description

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Be Yourself – Be a Bold Team Player– Be Leonardo

As a Night Porter, you’ll be right in the heart of the hotel, supporting your Head of Department and ensuring smooth operations. This busy role involves working as part of a vibrant team, maximising guest satisfaction through excellent guest care. You’ll interact with guests during check-in and check-out, and contribute to their experience by assisting in the Kitchen with room service orders.

Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Recognition scheme: earn vouchers for your achievements
• Talent referral scheme: earn bonuses for recommending friends
• Celebrations and events: Thank You Week, Employee Awards Celebration
• Benefits: Pension Scheme, Life Assurance, Wellbeing Support
• Training and progression opportunities

If you’re our ideal Night Porter, you will:

• Be yourself!
• Take responsibility for the safety and security of the hotel and guests
• Perform regular Fire Walks each night
• Ensure the presentation of breakfast items is attractive and detail-oriented

We support our colleagues through ongoing training, coaching, and development programs, including our “GROWonline” portal, Learning Bites, “Come Join Us Guest Care” training, and Wellness webinars. We’re committed to your professional growth and a bright future in Hospitality!

Our Story

With decades of hotel industry experience, we operate over 270 hotels across the UK and Europe. As one of the fastest-growing hotel groups, we have plans for major expansion in the coming years. Join us during this exciting time!