Night Porter

Beds and Bars; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-known hospitality provider in London is looking for a night staff member. The role includes managing bookings, assisting guests, and providing local information. Candidates should be friendly, customer-focused, and able to work night shifts. Perks include generous staff discounts on accommodation, food, and drinks, along with various training opportunities. This is a full-time position with a pay starting at £11 per hour.

Benefits

50% off stays at our accommodation

50% off all food

50% off all drinks

Ski trips

2 Sailing trips per year

Flying lessons

Bespoke Training Program

E-Learning Program

Cash rewards for finding new employees

Extensive Training and Development

Equal tips for all staff

Incentives for good performance

Qualifications

• Previous experience in a customer-based role preferred but not essential.
• Must be able to communicate well with people of all levels.

Responsibilities

• Booking guests into the Hostel, advising on offerings.
• Assisting guests with inquiries and questions.
• Managing the Beds and Bars booking system.
• Ensuring an effective handover to the day team.
• Working with management on security and safety.
• Advising guests on London attractions.

Skills

Customer focus

Friendly and sociable

Organised

Self-motivated

Professionalism

Job description

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• Location: Hammersmith, Hammersmith and Fulham, Greater London, United Kingdom
• Earnings: to

This role is vital to our success and the enjoyment of our guest’s experiences:

"At the core of what we do are the four cornerstones of the experience we strive to deliver - one that is Safe, Secure, Fun, and Value for money. When we get this right, the beds fill the bars, and the bars fill the beds’’.

We’re all work and all play – combining a fun-filled, social work environment with professional development and fulfilment. This is a full-time night owl position who will be available to work from 12am - 7am.

Pay is from £11 per hour.

Company Perks

• 50% off stays at our accommodation.
• 50% off all food.
• 50% off all drinks.
• Ski trips.
• 2 Sailing trips per year.
• Flying lessons.
• Bespoke Training Program.
• E-Learning Program.
• Partnered with License Trade Charity.
• up to £1000 cash rewards for finding new employees.
• £100 for employee of the Month.
• £250 for employee of the Quarter.
• £2000 for employee of the Year.
• Extensive Training and Development.
• X2 Sailing trips per year.
• Equal tips for all staff (housekeeper, cleaner, chef, bartender).
• Wicked incentives run centrally (last prize was a £1000 for staff party).
• Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based.
• All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within you units’ country.
• Have an up to date/active bank account in your own name.
• Be able to converse fluently in English.
• Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the hotel/bar.

The Role - Main responsibilities

• Booking guests into the Hostel, advising on our offering and services.
• Assisting guests with enquires and questions – everything from do you have a hairdryer? to when is breakfast serviced?
• Managing the Beds and Bars booking system, ensuring all office administration is accurate.
• Ensuring an effective hand over to the day team.
• Working with the management team on security and safety.
• Advising guests on London attractions.

Previous experience in a customer-based role preferred but not essential.

Person Specification
Customer focus

• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere.
• Remain calm, patient, and polite, if receiving customer feedback.
• Be efficient and organised.
• Be helpful and go out of your way to help our customers.

Drive

• Be confident and self-motivated.
• Demonstrate a passionate commitment to the business.
• Welcome and embrace change, with a positive attitude.
• Be able to work unsupervised in a busy environment.
• Be able to prioritise duties.

Personal integrity

• Be honest and reliable.
• Be trustworthy and respectful.
• Attentive to personal hygiene and presentation.
• Maintain excellent timekeeping and attendance.
• Be always professional.

Teamwork

• Always be a good team player.
• Build and maintain good relationships with all team members.
• Work together with the team to ensure that the hostel/hotel is the best it can be.
• Be willing to take on jobs to balance the team workload.
• Be able to communicate well with people of all levels.
  
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