Night Porter

Village Hotels; Kingston upon Hull; On-site; GBP 20,000 - 25,000; Full time

Job summary

Village Hotels is seeking a Night Porter to ensure exceptional service throughout the night. This role involves supporting various departments and providing excellent customer service. The ideal candidate will be proactive, able to solve problems, and build strong relationships with team members.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Flexible working hours

Employee Assistance Programme

Enhanced maternity and paternity benefits

Qualifications

• Understand what excellent customer service looks like.
• Resolve guest issues efficiently and positively.
• Work independently and proactively.

Responsibilities

• Ensure exceptional service throughout the night.
• Support all departments during the night shift.
• Handle check-in, room service, and bar service.

Skills

Customer Service

Problem Solving

Independence

Relationship Building

Job description

Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver exceptional service that sets us apart.

Join us and enjoy benefits such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49, including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Innovative training using our Mobile Gaming platform across hotel departments.
• Discounts and cashback offers on various High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, with monthly programs to support mental health.
• Mental health first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to Employee Assistance Programme for support and counseling.
• Flexible working hours.
• A fun, inclusive work environment with regular team events.
• Reward and Recognition schemes, anniversary rewards, and community initiatives.
• Electric car salary sacrifice scheme.
• Your birthday off, guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• BIG People Days for celebration and recognition.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.
• T&Cs apply based on your contract.

Our hotels operate 24/7, with a vibrant Pub and Grill and a busy health club. As our Night Porter, you will play a crucial role in ensuring exceptional service throughout the night. Working with the Night team, you need to think on your feet, solve problems proactively, and support all departments. This role involves every step of the customer journey, from check-in to room service and bar service.

What we need from you…

• Understand what excellent customer service looks like.
• Resolve guest issues efficiently and positively.
• Work independently and proactively.
• Know what a good job looks like.
• Build and maintain strong relationships with all departments.

**Please note - All offers are subject to a successful DBS check in this role**

Come and be part of something new and special - Work, Grow & Play the Village Way!