Night Porter

TN United Kingdom; Hexham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team at a luxurious hotel in Hexham. This role involves managing reception duties during the night, ensuring guests receive outstanding service from check-in to check-out. With a commitment to exceptional guest experiences, the hotel offers a vibrant working environment amidst beautiful surroundings. Employees enjoy a range of perks, including health club memberships and discounts across the hotel collection. If you're passionate about hospitality and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Free health club membership

Discounts across golf

Discounts across The QHotels Collection

Family & Friends discounts

Support with training & professional qualifications

Various learning & development opportunities

Employee Assistance Program

Refer a friend scheme

FREE parking

Qualifications

• Ability to work with minimal supervision.
• Passion for delivering exceptional guest service.

Responsibilities

• Manage the reception during the night.
• Greet guests upon arrival and handle inquiries.

Skills

Customer Service

Conflict Resolution

Communication

Job description

Social network you want to login/join with:

Do you thrive on delivering outstanding customer service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development opportunities available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• And much more!

Positions available: 1 full-time (40 hours) and 1 part-time (20 hours)

What will I do?

You will manage the reception during the night, greet guests upon arrival, administer check-ins and check-outs, and ensure all guest inquiries and complaints are handled in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Ability to work with minimal supervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience

Curious to find out more?

Slaley Hall Hotel, Spa & Golf Resort is located in Hexham. Our hotel is a 4-star, 141-bedroom property set in 1000 acres with a 36-hole championship golf course which has hosted over 20 European and PGA tournaments. Dining options include Hadrian’s Brasserie, Tommy Craig’s bar, the Claret Jug restaurant, and a Whisky snug. We offer afternoon tea, private dining, and meeting and event spaces. Leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate your needs.

The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.