Night Porter

Barnett Hill Hotel; Guildford; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading hotel in Guildford is seeking a full-time Night Porter to ensure excellent guest care during overnight hours. The role involves security, reception duties, and ensuring the premises are well-maintained and presentable for the morning shift. Ideal candidates will possess strong communication skills and a mature, responsible attitude toward managing hotel operations at night.

Benefits

Discounted hotel accommodation for yourself and family

Discounted hair treatments at Utopia Spas

Discount on food & beverage at all hotels

Refer a friend staff recruitment scheme

Complimentary overnight stays after service milestones

Qualifications

• Excellent communication and customer service skills required.
• Computer literacy with training provided.
• Mature and responsible approach to overnight hotel management.

Responsibilities

• Oversee guest care and hotel security during night shifts.
• Perform general reception duties and assist with food service.
• Implement fire safety and report health and safety issues.

Skills

Customer Service

Communication

Energy

Organisation

Job description

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We are seeking a full time Night Porter to complete our team, helping to ensure excellent standards of guest care from 10.30pm until 7am, 5 days per week.

Working under the direction of the Night Services Supervisor with responsibility for fire safety, security, hotel reception and guest care during their shift. This is a responsible role requiring someone with a mature head and excellent customer service, communication and organisation skills with energy to deliver service throughout the night in a friendly professional manner.

Duties include;

• Security and safety of the premises
• General hotel reception duties including; checking in and checking out guests, switchboard duties and out of hours reservations enquiries
• On request service of light refreshments and beverages and bar drinks to resident guests after the bar/kitchen has closed
• Assist with conference room setup and service ensuring all rooms are well presented for the morning shift
• Assist with the restaurant setup when required so it is fully prepared and presentable for Breakfast guests
• Ensure the public areas are clean and tidy ready for the start of the day
• To be the person responsible for fire safety and implementing fire evacuation procedures if ever required during the night adhering to the Hotels Fire Evacuation Plan
• Action or report any health and safety issues found during the security rounds to the Duty Manager/Maintenance Manager
• Carry out minor maintenance tasks during the night eg replacement of light bulbs in public areas

Requirements

• Working 5 nights, 40 hrs per week from 10.30pm to 7am including weekend shifts
• Smart appearance
• Excellent communication and customer service skills
• Energy and enthusiasm for customer service
• Computer literacy (training will be given on our systems)
• A mature and responsible approach to managing the hotel overnight
• Able to provide two excellent work references, including most recent employer
• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition candidates will enjoy a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid,complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday