Night Porter

Barnett Hill (Alexander Hotel Collection); Guildford; On-site; GBP 25,000 - 30,000; Full time

Job summary

Barnett Hill, un magnifique hôtel de style Queen Anne, recherche un Night Porter pour assurer un service client exceptionnel la nuit. En travaillant sous la direction du superviseur de nuit, vous serez responsable de la sécurité de l'hôtel et des tâches de réception. Ce poste exige un service client de haute qualité et un sens de l'organisation pour garantir l'efficacité des opérations nocturnes.

Benefits

4 weeks holiday rising to 5 weeks with service

8 Bank holidays

Free car parking

Employee uniform

Discounted hotel accommodation

Discount on food & beverage

Qualifications

• Capacité à fournir deux excellentes références de travail.
• Apparence soignée essentielle.
• Approche mature et responsable pour la gestion de l'hôtel la nuit.

Responsibilities

• Responsable de la sécurité et de la santé des locaux.
• Effectuer des tâches de réception générale, notamment l'enregistrement et le départ des clients.
• Mise en place de la salle de conférence pour le service de matin.

Skills

Excellent communication

Customer service

Organisation skills

Energy

Job description

Night Porter

£25,396.80 per annum + monthly service charge payment

The Place

Barnett Hill Hotel is a member of the Alexander Hotels family joining the Group in September 2016.

Barnett Hill is a beautiful Queen Anne style property, built in 1905, set within 26 acres of lovingly maintained gardens and woodlands, sitting in the heart of the Surrey Hill area of outstanding natural beauty just outside Guildford, Surrey. This idyllic location is 15 minutes from Guildford town and 45 mins from Central London.

Exciting refurbishment and redevelopment plans have been completed which have transformed this venue into a beautiful Country House Hotel. The Hotel including all bedrooms have been completely refurbished and updated with work recently having been completed on the Mews building to increase the number of bedrooms to 56 in total. Our first AA inspection has resulted in 4 Stars for the Hotel and 2 Rosettes for dining being awarded, so we are well on the way!

Please see our website for details of the hotel and the facilities.

The Role

We are seeking a full time Night Porter to complete our team, helping to ensure excellent standards of guest care from 10.30pm until 7am, 5 days per week.

Working under the direction of the Night Services Supervisor with responsibility for fire safety, security, hotel reception and guest care during their shift. This is a responsible role requiring someone with a mature head and excellent customer service, communication and organisation skills with energy to deliver service throughout the night in a friendly professional manner.

Duties include;

• Security and safety of the premises
• General hotel reception duties including; checking in and checking out guests, switchboard duties and out of hours reservations enquiries
• On request service of light refreshments and beverages and bar drinks to resident guests after the bar/kitchen has closed
• Assist with conference room setup and service ensuring all rooms are well presented for the morning shift
• Assist with the restaurant setup when required so it is fully prepared and presentable for Breakfast guests
• Ensure the public areas are clean and tidy ready for the start of the day
• To be the person responsible for fire safety and implementing fire evacuation procedures if ever required during the night adhering to the Hotels Fire Evacuation Plan
• Action or report any health and safety issues found during the security rounds to the Duty Manager/Maintenance Manager
• Carry out minor maintenance tasks during the night eg replacement of light bulbs in public areas

Requirements

• Working 5 nights, 40 hrs per week from 10.30pm to 7am including weekend shifts
• Smart appearance
• Excellent communication and customer service skills
• Energy and enthusiasm for customer service
• Computer literacy (training will be given on our systems)
• A mature and responsible approach to managing the hotel overnight
• Able to provide two excellent work references, including most recent employer

Benefits

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition candidates will enjoy a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid,complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday