Night Porter

Mercure Milton Keynes; Greater London, Milton Keynes; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Night Porter who thrives in a calm, night-shift environment. This role is perfect for a night owl who excels in customer service and enjoys using technology to enhance guest experiences. You'll be responsible for ensuring guests have a safe and enjoyable stay, while also driving sales and maximizing occupancy. Join a dynamic team that values hard work and fun, and take advantage of numerous benefits including discounts, free meals, and opportunities for progression both in the UK and internationally. If you're self-motivated and love working with people, this is the perfect opportunity for you!

Benefits

Discounts across retail, restaurants, events

Family and Friends discounts in hotels

Leisure Club / Gym free membership

International Travel at Employee Rate

Free parking on site

Free meals on shift

Opportunities for progression

Uniform provided

Flexible working hours

Qualifications

• Incredible customer service abilities with confidence to anticipate guests' needs.
• Great interpersonal and communication skills with attention to detail.

Responsibilities

• Ensure every guest experiences a safe and clean visit exceeding expectations.
• Drive sales opportunities and maximize revenue and occupancy levels.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Attention to Detail

Flexibility

Self-Motivation

Tools

Technology Use

Job description

We know there are those out there that have trouble waking up in the mornings. You might sleep through your alarm and (id keep this bit to yourself) but you might have been told off once or twice for being late… Tut-tut. If this sounds like you, maybe it’s time to change your working hours? Alternatively, you’ll already be an established night-owl who is seeking a new challenge.

Not only do you love the calmer atmosphere that a night-shift brings, but because you are always striving for outstanding, you love the space in which it offers you to be able to make sure those smaller details are given the focus they deserve.

What you’ll be doing as a Night Porter

• Constantly finding innovative ways to put a smile on your customer’s face – whatever the hour! That’s where embracing change comes in! An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond?
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness.
• Living and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experience.
• Driving sales opportunities and maximising revenue and occupancy levels.

What’ll make you a great fit for this Night Porter role

• It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs.
• You’ll need to be a night owl!
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless.
• You’ll love people – and as a result, have great interpersonal and communication skills.
• Details? You love them! You’ll be incredibly attentive with guests as a result.
• Flexible and able to remain focused on results under pressure and to challenging deadlines.
• Self-motivated and confident.
• Hard-working but FUN!

The benefits

• Discounts across retail, restaurants, events etc (because we know life isn’t just about work).
• Family and Friends discounts in hotels across the Kew Green Hotels estate.
• Leisure Club / Gym free membership.
• International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!).
• Parking on site for free.
• Meals for free on shift – hard work is hungry work!
• Progression Room to grow, with opportunities across the UK and internationally.
• Uniform provided.
• Flexible attitude and working hours.