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Night Porter

Surya Hotels

Greater London

On-site

GBP 20,000 - 25,000

Full time

13 days ago

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Job summary

A leading hotel group in the UK seeks a Night Porter to ensure guest safety and satisfaction during the night. Key responsibilities include managing check-in/out processes, conducting security checks, and maintaining a quiet atmosphere. Ideal candidates will have prior hospitality experience and exceptional customer service skills, contributing to a warm and welcoming environment.

Benefits

Employee Assistance Programme
WageStream access
Retail and Supermarket discounts
Discounted meals & stays
Development programme for career advancement
Electric Vehicle Scheme
Flexible working hours
Increasing annual leave

Qualifications

  • Minimum 1 year of hospitality experience preferred.
  • Experience of night working preferred.
  • Superb customer service skills are a strong advantage.

Responsibilities

  • Ensure guest safety and satisfaction during the night.
  • Perform night checklists and maintain hotel property.
  • Attend to incidents and emergencies throughout night service.

Skills

Customer Service
Attention to Detail
Calm under pressure

Job description

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We are seeking an enthusiastic, calm under pressure,Night
Porter,
usually working a 4 on 4 off pattern of night shifts.

In a new era in hospitality, make your mark and really drive
it forwards, embracing our ‘Ownership with Personality’ values.

Your responsibilities will include:

  • Adopt
    a security and safety conscious attitude. Priority is to ensure our guest
    safety and satisfaction and safety of Hotel property- check house lists,
    complete fire and safety walks, maintain quiet sleeping areas throughout
    nights.
  • Complete
    Night checklists, including reception audits (keys, invoices, preparing
    for next day), complete cleaning schedules, preparing conference rooms and
    event space, check guests in and out, providing support for guest queries,
    for late service and early morning wake calls as required, commence
    breakfast set up as required.
  • Attend
    to any incidents throughout night service- responsible for checks and
    attendance in the event of a emergency services attendance.

Experience and skills for role:

  • Experience
    of Night Working (preferred)
  • Superb
    Customer Service skills- gained on a reception desk or similar is highly
    advantageous.
  • Minimum
    1 years Hospitality experience preferred.
  • Experience
    of presenting an environment that exceeds our Guest expectations.
  • Excellent
    punctuality and attention to detail.

The Dragonfly Colchester hotel offers a relaxing and
comfortable place to stay whether travelling for business or leisure. With
Colchester’s historic City Centre just a few minutes away and the beautiful
Essex countryside close by, it’s the ideal base from which to explore the local
area. Inside the Dragonfly Hotel in Colchester, you’ll find every amenity
that’s required for our guests to feel like it’s a home from home in one of our
50 rooms, such as free WiFi, 43” flat screen TVs, ironing & tea and coffee
making facilities and gloriously welcoming Hypnos beds. Our family hotel offers
a personalized experience at an extremely affordable price.

With experience in guest services, ability to check guests
in and out on systems and your calm methodical manner to ensure our guests and
property is kept safe and secure during night-times you may be jus the person
we're looking for!

You will be an integral part of our hotel family, aspiring
to exceed our guests needs, delivering a best in class service and creating
experiences that embrace our heritage and the communities we work within.

We offer you:

  • Access
    to Employee Assistance Programme – helping our hospitality team through
    any difficult times 24 hours a day, 7 days a week.
  • WageStream
    – we offer the ability to access your wages as you earn them, or save as
    you earn too!
  • Retail
    and Supermarket discounts
  • Discounted
    meals & stays across all of the groups hotels around the UK, up to 50%
    off
  • A
    development programme to continue your rise to becoming a“Hospitality
    Superstar”-
    We love to promote from within our teams - including
    apprenticeships, accredited and professional training.
  • Electric
    Vehicle Scheme
  • Bus
    Saving Scheme
  • Flexible
    working hours
  • Increasing
    annual leave

Surya Hotelsis one of the UK’s leading niche
hotel groups, with a rapidly expanding portfolio of outstanding properties,
situated in some of the UK’s most idyllic settings, from historic Suffolk and
Norfolk towns, Essex City or coastal resorts to picturesque Surrey villages.



Our hospitality family has a ‘best in class’ ethos to exceed our guest
expectations; creating experiences that embrace our heritage locations, our
people and the communities we work within.



We aim to consistently deliver best in class experiences with personality and
warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.



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