Night Porter

Village Hotels; City of Edinburgh; On-site; GBP 19,000 - 25,000; Full time

Job summary

Village Hotels is looking for a Night Porter who will provide exceptional service throughout the night in a vibrant hotel environment. The role requires customer service expertise, problem-solving abilities, and a proactive approach to guest needs. Join our team to embrace individuality, fun, and a supportive work atmosphere with great benefits!

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Flexible working hours

Employee Assistance Programme

Financial wellbeing support

Enhanced maternity and paternity benefits

Your birthday off, guaranteed

Qualifications

• Understanding of excellent customer service.
• Ability to resolve guest issues efficiently and positively.
• Ability to work independently.
• Ability to forge and maintain strong relationships with all departments.

Responsibilities

• Ensure exceptional service throughout the night.
• Support all departments with problem-solving.
• Assist with guest check-in, room service, and bar service.

Skills

Customer Service

Problem Solving

Independence

Relationship Building

Job description

Work, Grow, Play! Here at Village Hotel Club, we are all about embracing personality, individualism, and fun. Forget stuffy hotels built around formality, pomp, and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us, and we can offer you benefits such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development through our Rising Stars and Talent Academy programmes.
• An engaging Mobile Gaming training platform across various hotel areas.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including monthly well-being programmes to support your mental health.
• Mental health first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme for support and counselling.
• Flexible working hours.
• A fun, supportive, and inclusive work environment with regular team events.
• Reward and Recognition schemes, anniversary rewards, and community engagement initiatives.
• Electric car salary sacrifice scheme.
• Your birthday off, guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme and Life Insurance.
• Terms & Conditions apply based on your contract.

Our hotels operate 24/7, with a lively Pub & Grill and a buzzing health club. As our Night Porter, you will ensure exceptional service throughout the night, working alongside the Night team, solving problems proactively, and supporting all departments. This role involves every step of the customer journey, from check-in to room service and bar service.

What we need from you:

• Understanding of excellent customer service.
• Ability to resolve guest issues efficiently and positively.
• Ability to work independently.
• Knowledge of what a good job looks like.
• Ability to forge and maintain strong relationships with all departments.

Please note - All offers are subject to a successful DBS check in this role.

Come and be part of something new & special - Work, Grow & Play the Village Way!