Night Porter

Carden Park Hotel Ltd; Chester; Hybride; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

Share of service charge

Discounted hotel stays for self and we

Discounted food and drink

Spa access and treatments

Free staff lunch

Free on-site parking

EAP

Free golf & leisure club membership

Free mini-bus transport

Career progression

Funded qualifications

Discounted outdoor activities

Two charity days

Résumé du poste

Carden Park Hotel Ltd in Chester is seeking a Night Porter to work 32-40 hours per week, 10:30pm-7am, including weekends, on a permanent contract. The role offers a salary of £26,800 per annum plus service charge and extensive benefits.

You will be part of the overnight team, delivering exceptional guest experiences and supporting hotel operations while maintaining safety and high standards throughout the night.

Qualifications

• Excellent communication and interpersonal skills.
• Calm, professional, and able to handle pressure during overnight shifts.
• Good attention to detail and strong organisational skills.
• Independent and reliable when working alone overnight.

Responsabilités

• Deliver exceptional guest service throughout the night with professionalism and care.
• Welcome guests with efficient check-in and check-out.
• Handle room service orders promptly and courteously.
• Maintain cleanliness and presentation of public areas to a high standard.
• Carry out regular security and safety checks across the hotel.
• Support other departments overnight to ensure smooth operations.
• Respond to guest enquiries to create memorable experiences.
• Drive the staff minibus on a rotational basis.

Connaissances

Excellent communication

Interpersonal skills

Calm under pressure

Attention to detail

Independent worker

Description du poste

Role: Night Porter

Hours: 32 - 40 hours per week (4-5 nights per week) Enjoy a permanent contract working 10:30pm-7am, including weekends.

Salary: £26,800 per annum plus service charge plus extensive benefits

If you're at your best when the rest of the world is asleep, enjoy delivering exceptional guest experiences, we would love to hear from you.

As a Night Porter, you'll play a vital role in ensuring our guests receive a warm welcome, outstanding service and a safe, comfortable stay throughout the night. You'll be a key member of the overnight team, providing support across the hotel and helping to maintain the high standards our guests expect.

Your night with Team Carden:

• Delivering exceptional guest service throughout the night, anticipating and responding to guests' needs with professionalism and care.
• Welcoming guests with efficient check-in and check-out procedures.
• Making and Delivering room service orders promptly and courteously.
• Maintaining the cleanliness, presentation and organisation of public areas to the highest standard.
• Carrying out regular security and safety checks across the resort, ensuring a secure environment for guests, visitors and colleagues.
• Supporting other departments overnight to ensure the smooth running of hotel operations.
• Responding confidently and efficiently to guest enquiries and requests, creating memorable experiences at every opportunity.
• Driving the staff minibus on a rotational basis

About You

• Candidates MUST have a D1 category on their driving license for this role to facilitate staff drop offs late at night via our shuttle bus.
• Previous experience in a hotel, hospitality or customer service environment (preferred but not essential).
• Excellent communication and interpersonal skills.
• A positive, flexible and can-do attitude.
• The ability to remain calm and professional under pressure.
• Good attention to detail and strong organisational skills.
• Confidence working independently and taking responsibility during overnight shifts.
• A commitment to delivering exceptional guest experiences and upholding the highest standards of service.

Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.

The Perks of Team Carden

Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:

• Share of the service charge
• Discounted hotel accommodation for yourself, family and friends
• Discounted food and drink to enjoy in the hotel when not on shift
• Discounted use of our award winning 5* spa, alongside treatments and retail
• Free staff lunch provided
• Free on-site parking
• Access to EAP
• Free Golf and Leisure Club membership, including free use of the gym & swimming pool
• Free regular transport mini-bus from Wrexham
• Progression opportunities for all
• Career development through funded qualifications
• Discounted use of the outdoor pursuits facilities
• Two paid charity days per year

BePartof Team Carden

Providing world class service is at the heart of everything we do. You will need to be a natural night owl who can work well in a team. Providing excellent guest service will come naturally to you and you will have a keen eye for detail whilst keeping the hotel in a good appearance. Confidence with computers is required. You will work well in a team, as well as the ability to work independently when required. We are looking for someone to be remarkable, with a good eye for detail who takes pride in providing the best possible service.

INDHP