Night Porter

Leonardo Hotel Cheltenham; Cheltenham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a vibrant team at a leading hotel as a Night Porter. Your role is crucial for guest satisfaction, ensuring safety and security while interacting with guests and assisting with room service. Be part of an expanding hotel group that prioritizes ongoing training and employee recognition.

Benefits

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme with bonuses

Annual Employee Awards

Access to Pension Scheme and Wellbeing Support

Ongoing training programmes

Qualifications

• Responsible for safety and security of guests.
• Conduct regular Fire Walks each night.

Responsibilities

• Ensure smooth operations and maximize guest satisfaction.
• Assist in the kitchen with room service orders.

Skills

Attention to detail

Guest interaction

Job description

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Be Yourself – Be a Bold Team Player– Be Leonardo

As a Night Porter, you’ll be right in the heart of the hotel, supporting your Head of Department and ensuring smooth operations. This busy role involves working as part of a vibrant team to maximise guest satisfaction through excellent guest care, interacting with guests at check-in and check-out, and assisting in the kitchen with room service orders.

Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme with vouchers for high street shops
• Talent referral scheme with bonuses for recommending friends
• Celebrations such as Thank You Week and annual Employee Awards
• Access to Pension Scheme, Life Assurance, and Wellbeing Support
• Ongoing training programmes with clear progression paths

If you’re our ideal Night Porter, you will:

• Be yourself!
• Take responsibility for the safety and security of the hotel and guests
• Conduct regular Fire Walks each night
• Pay attention to detail, such as setting out ambient breakfast items attractively

We support our colleagues with continuous development through our “GROWonline” portal, regular coaching, training, and webinars, helping you build a successful career in Hospitality.

Our Story

With decades of hotelier expertise, we operate over 270 hotels across the UK and Europe, including more than 55 hotels in the UK & Ireland. As a fast-growing hotel group with plans for expansion, now is an exciting time to join us!