Night Porter

Village Hotels; Chandler's Ford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Night Porter, der eine Schlüsselrolle in der Bereitstellung von herausragendem Service spielt. In einer lebhaften Umgebung, die rund um die Uhr geöffnet ist, sind Sie verantwortlich für die Unterstützung des Nach-Teams und die Gewährleistung einer positiven Gästeerfahrung. Diese Rolle erfordert schnelles Denken und die Fähigkeit, Probleme proaktiv zu lösen, während Sie gleichzeitig starke Beziehungen zu allen Abteilungen aufbauen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Kostenlose Gesundheits- und Wellnessmitgliedschaft

Rabatt auf Übernachtungen

50% Rabatt auf Speisen und Getränke

30% Rabatt in Starbucks

Flexible Arbeitszeiten

Mitarbeiterunterstützungsprogramm

Jubiläumsbelohnungen

Lebensversicherung

Unterstützung für finanzielle Gesundheit

Erweiterte Elternzeit

Qualifications

• Verständnis für exzellenten Kundenservice.
• Fähigkeit, Gästeprobleme effizient zu lösen.

Responsibilities

• Sicherstellung eines außergewöhnlichen Services während der Nacht.
• Unterstützung aller Abteilungen und Vorbereitung von Zimmerservice-Bestellungen.

Skills

Kundenservice

Problemlösungsfähigkeiten

Selbstständigkeit

Beziehungsmanagement

Job description

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

• Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A more engaging training experience across various hotel areas, utilizing our Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes to support your mental health
• Prioritizing your Mental Wellbeing with Mental Health first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive and inclusive work environment with regular team events
• Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Your birthday off, guaranteed
• Discounted Health Cash plan and Sick pay Insurance
• Big People Days to celebrate, reward, and recognize our employees and communities
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance
• Terms & Conditions apply based on your contract

Our hotels operate 24/7 with a lively Pub and Grill and a buzzing health club. As a Night Porter, you play a vital role in ensuring exceptional service throughout the night. Working with the Night team, you'll need to think quickly, solve problems proactively, and support all departments. This varied role involves every step of our customer journey, from check-in to preparing room service orders and serving at the bar.

But what we need from you…

• Understanding of excellent customer service
• Ability to resolve guest issues efficiently and positively
• Ability to work independently
• Understanding of what a good job looks like
• Ability to forge and maintain strong relationships with all departments

**Please note - All offers are subject to a successful DBS check in this role**

Come and be part of something new & something special - Work, Grow & Play the Village Way!