Night Porter

Village Hotels; Bury St Edmunds; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink Discounts

Friends & Family discounts

Retail & Lifestyle discounts

Employee Assistance Programme

Job summary

Village Hotels is seeking a Night Porter to welcome late arrivals, ensure security, and support bar and room service through the night. You will regularly perform overnight checks, handle cash when needed, and manage the hotel switchboard with a friendly and energetic approach.

The role emphasizes teamwork, ownership, and the ability to work through busy shifts while maintaining guest satisfaction and smooth operations throughout the night.

Responsibilities

• Welcome late arrivals and upsell our facilities with energy.
• Oversee overnight security checks, audits, cash handling, and switchboard operations.
• Be a hands-on team player by supporting bar, room service, cleaning public areas, and setting up meeting rooms.

Job description

The Role Outline: Your Shift at a Glance

When the rest of the world goes to sleep, you are the one running the show, ensuring our guests feel just as looked after at 3 AM as they do at 3 PM. You will be the ultimate twilight host, seamlessly blending security rounds, late night bar service, and warm welcomes for our weary midnight arrivals.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

How the Village Thrives

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose.
• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.
• We Care: We care about our impact on guests, the community, and each other.

Your Shift: What You'll Actually Be Doing

As our Night Porter, you are the engine of the shift. We trust you to handle:

• The Welcome: Checking in late arrivals and seeing off the early birds with a warm, energetic approach, ensuring they feel at home and taking every opportunity to upsell our fantastic facilities.
• The Protector: Keeping our guests and the building completely secure with thorough overnight safety checks, while confidently managing night audits, cash handling, and the hotel switchboard.
• The All‑Rounder: Being the ultimate hands‑on team player by pouring a late night pint in the Pub, preparing room service, cleaning public areas, and setting up meeting rooms so the day team can hit the ground running.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to handle your area and make decisions on the fly. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.

Selling Our Benefits

• Gym Membership: 2 x complimentary gym memberships at your home hotel.
• Hotel Stays: Hotel rooms from £20 across 35 hotels.
• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
• Retail & Lifestyle: Hundreds of brand discounts via the Village app.
• Support: 24/7 Mental Health support via our Employee Assistance Programme.

Think You've Got the Right Energy?

We are not looking for perfect CVs, we are looking for great people. If you enjoy working as part of a team and love creating memorable experiences for guests, we want to hear from you.Bring your personality, your drive, and your ambition.