Night Manager

Village Hotels; Kingswells; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Gym membership

Hotel stays

Food & drink discount

Friends & family discount

Village discounts

EAP

Job summary

Village Hotels is seeking a Night Receptionist to lead front-of-house operations on the night shift at our Kingswells location. You’ll greet guests, manage late arrivals, and ensure guests depart satisfied, with a welcoming and professional approach.

You’ll drive nightly standards, monitor daily reports, and inspire the team to deliver personal service, upsell where appropriate, and uphold our brand values of ownership and integrity. DBS checks apply.

Qualifications

• Strong leadership and guest-service orientation.
• Ability to motivate and manage a busy night shift team.

Responsibilities

• Deliver a warm welcome to late arrivals in a courteous, professional manner.
• Review wage costs, use Opera to note special requirements, balance accounts, and upsell rooms.
• Handle reservations and resolve complaints promptly and politely.
• Recruit great people, track daily reports, and benchmark team performance against high standards.

Skills

Leadership

Guest service

Team management

Upselling

Communication

Front of house

Tools

Opera PMS

Job description

The Role Outline: Your Shift at a Glance

Your focus is managing the Reception and front of house areas in line with company guidelines and brand standards. You are the face of Village during the night shift, driving consistently high standards of hospitality and inspiring your team to truly excel. You will ensure check out is the final stop to confirm our guests leave happy, satisfied, and looking forward to their next visit.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.

Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

How The Village Thrives

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose. We deliver our Front of House KPIs consistently, which impacts the overall EBITDA for the hotel.
• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and work effectively with all other departments within the hotel.
• We Care: We care about our impact on guests, the community, and each other. We create an engaged team through development opportunities, reward, recognition, and a strong culture of teamwork and support.

Your Shift: What You’ll Actually Be Doing

• The Ultimate Welcome: Delivering a warm, vibrant welcome to all late arrivals and assisting guests in a friendly, courteous, and professional manner.
• Commercial Hustle: Reviewing wage costs, driving the use of Opera to note special requirements, balancing accounts daily, and taking every opportunity to upsell rooms.
• Problem Solving: Dealing efficiently with reservations and handling any complaints politely and positively to resolve issues in a timely manner.
• Inspirational Leadership: Recruiting great people, tracking daily reports, and benchmarking individual team members’ performance against high-performance behaviours.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage daily and weekly checks, investigate any discrepancies, and implement procedures to reduce mistakes.

We Empower & Elevate our people. If you want Room to Grow, we provide the support to help you assist in the production of budgets by liaising with your Financial Controller. We constantly Innovate & Progress so we can Inspire Excellence and smash our targeted Guest Rate results together.

The Perks: What’s In It For You?

• Gym Membership: 2 x complimentary gym memberships at your home hotel.
• Hotel Stays: Hotel rooms from £20 across 34 hotels.
• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
• Retail & Lifestyle: Hundreds of brand discounts via the Village app.
• Support: 24/7 Mental Health support via our Employee Assistance Programme.

Think You’ve Got the Right Energy?

We are not looking for perfect CVs, we are looking for great leaders. If you enjoy building an engaged team and taking full responsibility for our guests' safety and satisfaction throughout the night, we want to hear from you.

Bring your personality, your drive, and your ambition.

**Please note - All offers are subject to successful DBS checks in this role**