Night Porter

Village Hotels - Bristol; Bristol; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join the vibrant team at Village Hotels as a Night Porter. This role involves delivering exceptional service during night hours, including customer check-ins and supporting various hotel departments. Enjoy various employee benefits like discounts, flexible working hours, and comprehensive training programs.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Discount on Food and Drink

Flexible working hours

Mental health first aiders and support

Electric car salary sacrifice scheme

Life Insurance

Company Pension scheme

Qualifications

• Ability to provide great customer service efficiently.
• Ability to resolve guest issues positively.
• Ability to maintain strong relationships with all departments.

Responsibilities

• Customer check-in and service at the bar.
• Prepare room service orders.
• Proactively solve problems throughout the night.

Skills

Customer service

Problem-solving

Initiative

Job description

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Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

• Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A more engaging training experience across hotel departments, utilizing our Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes to support your mental health
• Prioritizing Mental Wellbeing with Mental Health first aiders and up to 2 mental health days annually
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive, and inclusive work environment with regular team events
• Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance
• Big People Days to celebrate, reward, and recognize our employees and communities
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance

*Terms & Conditions apply based on your contract

Our hotels operate 24/7 with a lively Pub & Grill and a buzzing health club. As our Night Porter, you'll play a crucial role in delivering exceptional service throughout the night. Working with the Night team, you'll need to think on your feet, proactively solve problems, and support all departments. This varied role involves customer check-in, preparing room service orders, and serving at the bar.

Work, Grow, Play! Here at Village Hotel Club we embrace personality, individualism, and fun. Forget stuffy hotels built around formality, pomp, and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and enjoy benefits such as…

• Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend and including breakfast.
• Friends and Family discounted stays from £49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including Rising Stars and Talent Academy programmes
• A more engaging training experience across hotel departments, utilizing our Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• Well-being and Healthcare benefits and monthly programmes to support mental health
• Mental health first aiders and up to 2 mental health days annually
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive, and inclusive work environment with regular team events
• Reward and Recognition Incentive schemes
• Anniversary rewards for service milestones
• Electric car salary sacrifice scheme
• Guaranteed day off for your birthday
• Discounted Health Cash plan and Sick pay Insurance
• BIG People Days to celebrate and recognize employees and communities
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance

*Terms & Conditions apply based on your contract

We need from you…

• Know what great customer service looks like
• Ability to resolve guest issues efficiently and positively
• Ability to work on your own initiative
• Understand what a good job looks like
• Forge and maintain strong relationships with all departments

**Please note - All offers are subject to a successful DBS check**

Come and be part of something new & special - Work, Grow & Play the Village Way!