Night Porter

Hotel Du Vin; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel chain in Birmingham is seeking a Night Porter to oversee hotel operations during the night. This hands-on role involves ensuring guest satisfaction, managing the food and beverage department, and maintaining cleanliness. Candidates should have night shift experience and excellent communication skills. Competitive salary and benefits available including training and discounts.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining

Fully funded Apprenticeship programmes

High Street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Uniform provided

Wellness & National Campaign Days

Wagestream – instant access to pay

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Experience of working in a similar role is beneficial.
• Experience of night shift work is essential.

Responsibilities

• Oversee the hotel operation during night hours.
• Manage the Food & Beverage Department during the night shift.
• Welcome guests in a friendly and helpful manner.
• Clean public areas and prepare meeting spaces.
• Assist guests with luggage and handle inquiries.
• Carry out nightly Health and Safety audits.

Skills

Excellent organisational skills

Communication skills

Job description

Overview

Night Porter, Hotel du Vin – Up to £13.20 inc Tronc, 40 Hours, Permanent Contract, Birmingham

The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.

As guests sleep, the Nights team keep everything running like clockwork. Your role will involve taking responsibility for the Food & Beverage Department during the night, welcoming guests in a friendly and helpful manner, ensuring public areas are kept immaculate, cleaning public areas and preparing meeting and event spaces for the next day.

You will assist guests with luggage, handle enquiries and carry out nightly Health and Safety audits. You will be organised and an excellent communicator.

Experience of working in a similar role is beneficial and experience of night shift work is essential.

We are open 7 days a week, 365 days a year and need people to work a range of shifts and days. We offer flexibility where required. We are busier during evenings and weekends, but shift patterns and contracted hours can be discussed at interview.

If you are looking for career training, we offer nationally recognised apprenticeships alongside detailed brand training to help you deliver outstanding guest experiences.

Successful candidates can progress to Night Supervisory or Assistant Night Management roles.

Responsibilities

• Oversee the hotel operation during night hours, ensuring guest needs are met and standards are maintained.
• Manage the Food & Beverage Department during the night shift.
• Welcome guests in a friendly and helpful manner and keep public areas clean and presentable.
• Clean public areas and prepare meeting and event spaces for the next day.
• Assist guests with luggage and handle inquiries.
• Carry out nightly Health and Safety audits.
• Stay organised and communicate effectively with team members.

Qualifications

• Experience of working in a similar role is beneficial.
• Experience of night shift work is essential.
• Excellent organisational and communication skills.

Benefits & Perks

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when dining in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes to support career development.
• High Street discounts on a range of shops, experiences, holidays and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans for dental, optical, medical and more from £5 per month.
• Referral schemes that pay up to £1500.
• Uniform provided.
• Wellness & National Campaign Days Calendar with events and wellbeing initiatives.
• Wagestream – instant access to pay as you’ve earned.
• Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• Employee Assistance Programme – free, confidential advice 24/7 for you and your family.

Our Sustainability & Community Commitments

• 100% of electricity from renewable energy.
• Recycle a minimum of 70% of hotel waste.
• Chemical-free cleaning in bedrooms and public areas; eco-friendly kitchen systems.
• Volunteer to work for sustainable charities 2 days per year on full pay.

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.