Night Porter

TN United Kingdom; Basingstoke; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Night Porter to join their dynamic team. In this role, you will ensure guests receive outstanding service during the night, addressing their needs from check-in to room service. You will work closely with the Night team, proactively solving problems and supporting various departments. This position offers a vibrant work environment where you can thrive and grow while making a significant impact on guest experiences. Join this innovative firm and contribute to creating memorable stays for every guest.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

30% discount at Starbucks

Excellent training programs

Flexible working hours

Employee Assistance Programme

Company Pension scheme

Enhanced maternity and paternity benefits

Guaranteed day off for your birthday

Qualifications

• Understanding of great customer service.
• Ability to resolve guest issues efficiently and positively.
• Ability to work on your own initiative.

Responsibilities

• Ensure exceptional service for guests throughout the night.
• Support all departments and handle various customer journey steps.
• Prepare room service orders and serve at the bar.

Skills

Customer Service

Problem Solving

Initiative

Interpersonal Skills

Job description

Night Porter Role at Village Hotel Club

Our hotels operate 24/7, providing first-class customer service around the clock. As a Night Porter, you will play a crucial role in ensuring our guests receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solve problems, and support all departments. This is a varied role, involving every step of the customer journey, from check-in to preparing room service orders and serving at the bar.

About Us

Work, Grow, Play! At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that sets us apart from the competition.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development programs including Rising Stars and Talent Academy.
• Innovative Mobile Gaming training platform across hotel areas.
• Discounts and cashback offers on High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including monthly programmes to support mental health.
• Mental health first aiders and up to 2 mental health days per year.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to Employee Assistance Programme for support and counselling.
• Flexible working hours.
• Supportive, inclusive work environment with team events.
• Reward and Recognition schemes, anniversary rewards, and BIG People Days.
• Electric car salary sacrifice scheme.
• Guaranteed day off for your birthday.
• Discounted Health Cash plan and Sick pay Insurance.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme and Life Insurance.

*Terms and conditions apply based on your contract.

What We Need From You

• Understanding of great customer service.
• Ability to resolve guest issues efficiently and positively.
• Ability to work on your own initiative.
• Knowledge of what a good job looks like.
• Ability to forge and maintain strong relationships across departments.

Note: All offers are subject to a successful DBS check.

Join us and be part of something new and special - Work, Grow & Play the Village Way!