Night Porter

Village Hotels; Aberdeen City; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join Village Hotels as a Night Porter in a vibrant environment where exceptional service sets us apart. You'll play a key role overnight, supporting various departments and handling tasks from check-in to bar service while benefiting from our extensive perks including flexible hours and health benefits.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Discounts on Food and Drink

Excellent training and development programs

Flexible working hours

Mental health support

Community and employee celebration days

Company Pension scheme

Reward and Recognition schemes

Life Insurance

Qualifications

• Understanding of great customer service.
• Ability to resolve guest issues efficiently.
• Ability to work independently.
• Strong relationship-building skills.

Responsibilities

• Providing exceptional service throughout the night.
• Supporting all departments and engaging in customer service tasks.
• Performing check-ins, room service, and bar service.

Skills

Customer service understanding

Issue resolution

Independence

Relationship-building

Job description

Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise, moving away from traditional formality. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver exceptional service that sets us apart.

Join us, and enjoy benefits such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Engaging Mobile Gaming training platform for various hotel areas.
• Discounts and cashback offers on High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including monthly well-being programs to support mental health.
• Mental health support with first aiders and up to 2 mental health days annually.
• Financial wellbeing support via Wagestream.
• Access to Employee Assistance Programme for support and counselling.
• Flexible working hours.
• A fun, inclusive work environment with team events.
• Reward and Recognition schemes, anniversary rewards, and employee incentives.
• Electric car salary sacrifice scheme.
• Guaranteed day off on your birthday.
• Discounted Health Cash plan and Sick pay Insurance.
• Community and employee celebration days.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.
• Terms and conditions apply based on your contract.

Our hotels operate 24/7 with a busy hotel, lively Pub & Grill, and buzzing health club. As a Night Porter, you'll play a key role in providing exceptional service throughout the night, supporting all departments, and engaging in various customer service tasks from check-in to room service and bar service.

What we need from you:

• Understanding of great customer service.
• Ability to resolve guest issues efficiently and positively.
• Ability to work independently.
• Knowledge of what a good job looks like.
• Strong relationship-building skills across departments.

Please note - All offers are subject to a successful DBS check in this role.

Come and be part of something new & special - Work, Grow & Play the Village Way!