Night Operations Manager

Park Plaza; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join Park Plaza Westminster as a Night Operations Manager where you'll lead the night reception team, ensuring exceptional guest service and safety. Enjoy extensive benefits, including wellness days and discounts, while working a balanced 4 on/4 off shift schedule. This role is perfect for those with a passion for hospitality and leadership.

Benefits

30 days of holiday annually

Heavily discounted hotel rates

F&B discounts

Access to 40% pay before payday

Recommend a Friend scheme

Gym discounts

Free cycling lessons

Discounts at hundreds of stores

Free dry cleaning for uniforms

Annual staff parties

Qualifications

• Experience as a Night Manager in a hotel.
• Familiarity with Health, Safety, Security regulations.
• Ability to work 12-hour shifts on a rotating basis.

Responsibilities

• Lead and manage Night and Front Office operations.
• Ensure guest satisfaction and safety standards are met.
• Motivate and train the Night team.

Skills

Leadership

Customer Service

Communication

Proficiency in Microsoft Office

Tools

Opera

Job description

Night Operations Manager Opening - Park Plaza Westminster

At Park Plaza, we believe in providing a hotel experience tailored to individual needs. As the friendly face of the 1023 guestrooms Park Plaza London Westminster Hotel, you will do more than just welcome our guests. Your key role as our Night Operations Manager will be to ensure the service provided by the night reception team exceeds guest expectations. Your helpful, can-do approach and passion for great service will create an amazing impression every time.

As a Night Operations Manager, you will receive:

• Two wellness days per year, starting with 30 days of holiday annually—including bank holidays—with increases based on service length!
• Heavily discounted hotel rates across Europe (also valid at Radisson Hotel Group properties and for friends & family)
• F&B discounts at our restaurants and bars (for your entire party)
• Access to 40% of your pay before payday via Wagestream
• Recommend a Friend scheme – up to £750
• Vitality at Work scheme with gym discounts and more
• Ride to Work scheme and free cycling lessons
• Benefit Hub – discounts at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
• Free dry cleaning for work uniforms
• Annual staff parties and events

We are looking for a Night Operations Manager who:

• Performs Head of Department duties related to all Night and Front Office operations, making crucial decisions
• Ensures guest needs are met beyond expectations and takes full responsibility for Health, Safety, Security, Licensing & Fire
• Leads the Night team by example, motivating, training, and inspiring team members
• Proficient in Microsoft Office and knowledgeable of Opera
• Is available to work 4 days on, 4 days off, on a 12-hour shift basis (from 8 am to 8 pm)
• Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Has previous experience as a Night Manager in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travelers with stylish guest rooms and versatile meeting facilities, complemented by award-winning restaurants and bars.