Night Manager - YHA Ambleside

YHA (England & Wales); Preston; On-site; Full time

Job summary

An exciting opportunity awaits at a vibrant youth hostel where you can become a Night Manager! This role is perfect for those passionate about hospitality and customer service. You will support the Hostel Manager in creating a welcoming environment for guests and leading a friendly team. With stunning views of Windermere, this position not only offers a chance to enhance your management skills but also provides exclusive staff benefits, including free hostel stays and discounts. Join a social enterprise dedicated to enriching lives and fostering personal growth. If you thrive in a dynamic atmosphere and enjoy working with people, this role is for you!

Benefits

10 nights free hostel stays per year

Staff discount and cash back portal

Free YHA Membership

Employee Assistance Program

Qualifications

• Experience in hospitality or customer service with quality service delivery.
• Ability to manage varying pressures and prioritize tasks effectively.

Responsibilities

• Support the Hostel Manager with day-to-day operations.
• Ensure guest satisfaction and quality service throughout the night.
• Conduct regular hostel inspections and manage team members.

Skills

Hospitality Management

Customer Service

Team Management

Conflict Resolution

Basic IT Skills

Education

APLH Level 2

NVQ Level 3 in Customer Services

NVQ Level 3 in Hospitality

NVQ Level 3 in Tourism

Tools

Microsoft Office

Job description

Position not right for you?
Share it with someone you know.

Night Manager - YHA Ambleside

Reference: JAN20253672

Expiry date: 23:59, Mon, 3rd Feb 2025

Location: Cumbria - Lake District

£12.44 per hour (applies to all, including those under the age of 21)

Staff accommodation is available at a rate of £63.70 per week.

Are you looking for a fun and varied job in hospitality management? YHA Ambleside are looking for a Night Manager to support the Hostel Manager! YHA Ambleside is situated right on the shores of Windermere, this stylish youth hostel offers an unbeatable location, stunning views, and state of the art facilities for families, groups, and solo travellers to enjoy.

As a Night Manager you’ll support the Hostel Manager with the day-to-day management of the hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will you be doing as a Night Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Directing and supporting team members
• Resolving difficult situations and emergencies in a professional and efficient manner
• Ensuring the security of the hostel
• Ensuring regular hostel inspections are carried out
• Carrying out cleaning duties
• Preparing for breakfast service

What Skills and Experience do you need to be a Night Manager?

Our Night Managers are responsible for ensuring the quality of service is maintained throughout the night, delivering excellent service to all of our guests and giving them a great experience with YHA.

To provide this service we are looking for candidates who have:

• Experience in hospitality or customer service, including the management and delivery of a quality service
• Experience of managing a team – experience of leading others, providing guidance to members of your team (desirable)
• APLH level 2 qualifications and NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable)
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTEAll relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Night Manager

Keywords: Duty Manager, Hospitality Manager, Hospitality Supervisor, Hospitality Team Leader