Night Manager - Six Senses London

InterContinental Hotels Group; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A luxury hotel in London is seeking an experienced Night Manager to oversee the Front Office during the night shift. This role involves ensuring guest satisfaction, managing operational procedures, and leading the night team. The ideal candidate will hold a degree in Hospitality and have over five years of relevant experience. Excellent communication and technical skills are essential. This position does not offer sponsorship for work in the UK.

Qualifications

• More than five years’ experience in a similar hotel operational role.
• Fluent in English; additional languages are preferred.

Responsibilities

• Responsible for an efficient operation of the Night shift in Front Office department.
• Greet guests on arrival and conduct check-in and registration procedures.
• Ensure operational procedures, night audits, cash handling are followed.

Skills

Hospitality management

Customer service

Communication

Technical proficiency in hotel systems

Education

Bachelor’s degree in Hospitality, Hotel or Business Management

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

POS systems

PMS systems

CRM platforms

Job description

As Night Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties and Responsibilities

As Night Manager, I will support the Front Office Manager and assume responsibility for the efficient operation in the following:

• Responsible for an efficient operation of the Night shift in Front Office department.
• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner.
• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly.
• Ensure operational procedures are followed, including night audits, cash handling and system updates.
• Maintain a balanced bank assigned by the hotel. Make changes and exchange foreign currency. Reconcile all transactions at the close of each shift.
• Prepare all arrival amenities such as welcome letter, cold/warm towels and welcome drinks.
• Maintain and update guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
• Collect any information about special dietary requests and allergies.
• Liaise with Housekeeping to ensure that rooms are serviced according to guests’ preferences and requirements and that vacant rooms are cleaned according to arrival schedules.
• Liaises with Engineering to ensure swift response to room maintenance problems.
• Knowledge of all facilities and services offered by the hotel including all room rates, categories, as well as their location and layout, credit policy of the hotel and reservation coding.
• Knowledge and strict adherence to LQA standards.

Qualifications

To execute the position of Night Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Bachelor’s degree in Hospitality, Hotel or Business Management.
• More than five years’ experience in a similar hotel operational role.
• Technical skills including Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Night Managerat Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.