Night Manager I

TN United Kingdom; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Property Manager on Duty to oversee all property operations during the overnight shift. This role is essential in ensuring the highest levels of hospitality and service, resolving guest-related issues, and maintaining compliance with operational guidelines. The ideal candidate will possess strong experience in guest services and a commitment to fostering teamwork and morale among staff. Join a dynamic team where your contributions will significantly enhance the guest experience and operational success.

Qualifications

• 4 years experience in guest services or related area.
• 2 years experience with a 2-year degree in Hospitality.

Responsibilities

• Oversee property operations during overnight shifts.
• Resolve guest or property-related issues effectively.
• Monitor employee attendance and promote safety programs.

Skills

Guest Services

Hospitality Management

Problem Solving

Teamwork

Education

High School Diploma or GED

2-Year Degree in Hospitality

Job description

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Property Manager on Duty

Serves as the Property Manager on Duty, overseeing all property operations during the overnight shift. Ensures the highest levels of hospitality and service are provided. Represents property management in resolving guest or property-related issues and personally assists in resolving any problems and completing tasks.

Candidate Profile

Education and Experience

• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related field; 2 years experience in guest services, front desk, housekeeping, or related area.

Core Work Activities

Monitoring Property Operations

• Monitor and ensure compliance with all operational guidelines.
• Ensure employees are in proper uniform and groomed according to standards.
• Maintain a safe environment for staff and guests.
• Manage all period-end inventories.

Supporting Profitability and Revenue Goals

• Review financial statements, sales, activity reports, and performance data to measure productivity and identify areas for cost reduction and improvement.
• Assist in responding to and resolving guest issues.
• Support accounts receivable in managing invoices due below 60 days.
• Monitor chargebacks and rebates, ensuring timely research and processing.
• Implement plans to minimize chargebacks and rebates.
• Ensure proper cash handling procedures are followed and monitor overages/shortages.
• Manage employee hours.
• Collaborate with leadership to address and prevent guest issues.

Supporting Human Resources Activities

• Promote participation in safety programs.
• Monitor employee attendance and record absences/tardiness.
• Foster teamwork and morale.
• Inform employees of operational procedures, standards, or programs.
• Assist in handling employee performance issues, including reviews and counseling.
• Ensure employees are trained on emergency procedures.
• Encourage employee relations through social activities and incentives.
• Assist in processing weekly employee payroll.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We value the diverse backgrounds of our associates and are committed to non-discrimination on any protected basis, including disability, veteran status, or other protected categories.